Windows 8 and 8.1 Forums


Trouble with Intel Chipset since upgrading to windows 8

  1. #1


    Posts : 54
    windows 8 pro

    Trouble with Intel Chipset since upgrading to windows 8


    Hi,
    I hope someone can help me.
    Since upgrading from Vista 32- Bit to Windows 8 Pro i can no longer connect my laptop to my TV using the vga lead as I've done many times before.I checked in device manager and sure enough there is a yellow triangle next to ---- please click on link http://i.imgur.com/02nnm.png when i click on the highlighted entry i get this message----- please click on link http://i.imgur.com/gb8PZ.png

    I've tried to disable other devices as instructed ,but to be honest i was not sure which ones to disable.

    Any Ideas/ comments welcome.

    Regards Dom

    Laptop Dell Inspiron 1545 details as follows--
    OS Name Microsoft Windows 8 Pro
    Version 6.2.9200 Build 9200
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DOMS
    System Manufacturer Dell Inc.
    System Model Inspiron 1545
    System Type X86-based PC
    System SKU
    Processor Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Dell Inc. A14, 07/12/2009
    SMBIOS Version 2.4
    Embedded Controller Version 1.04
    BIOS Mode Legacy
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume3
    Locale United Kingdom
    Hardware Abstraction Layer Version = "6.2.9200.16442"
    Username Doms\dom
    Time Zone GMT Standard Time
    Installed Physical Memory (RAM) 3.00 GB
    Total Physical Memory 2.96 GB
    Available Physical Memory 1.52 GB
    Total Virtual Memory 5.96 GB
    Available Virtual Memory 4.34 GB
    Page File Space 3.00 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions No
    Hyper-V - Second Level Address Translation Extensions No
    Hyper-V - Virtualisation Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes




    ALSO


    Name Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)PNP Device ID PCI\VEN_8086&DEV_2A43&SUBSYS_02AA1028&REV_07\3&18D45AA6&0&11
    Adapter Type Not Available, Intel Corporation compatible
    Adapter Description Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    Adapter RAM Not Available
    Installed Drivers igdumd32.dll,igd10umd32.dll
    Driver Version 8.15.10.2702
    INF File igdlh11.inf (iCNT1 section)
    Colour Planes Not Available
    Colour Table Entries Not Available
    Resolution Not Available
    Bits/Pixel Not Available
    Memory Address 0xF6B00000-0xF6BFFFFF
    Driver c:\windows\system32\drivers\igdkmd32.sys (8.15.10.2702, 8.62 MB (9,036,288 bytes), 02/06/2012 15:32)

    Name Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    PNP Device ID PCI\VEN_8086&DEV_2A42&SUBSYS_02AA1028&REV_07\3&18D45AA6&0&10
    Adapter Type Mobile Intel(R) 4 Series Express Chipset Family, Intel Corporation compatible
    Adapter Description Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    Adapter RAM 1.26 GB (1,354,948,608 bytes)
    Installed Drivers igdumd32.dll,igd10umd32.dll
    Driver Version 8.15.10.2702
    INF File igdlh11.inf (iCNT0 section)
    Colour Planes Not Available
    Colour Table Entries 4294967296
    Resolution 1024 x 768 x 1 hertz
    Bits/Pixel 32
    Memory Address 0xF6C00000-0xF6FFFFFF
    Memory Address 0xE0000000-0xEFFFFFFF
    I/O Port 0x0000EFE8-0x0000EFEF
    I/O Port 0x00010000-0x0001FFFF
    IRQ Channel IRQ 10
    Driver c:\windows\system32\drivers\igdkmd32.sys (8.15.10.2702, 8.62 MB (9,036,288 bytes), 02/06/2012 15:32)

      My System SpecsSystem Spec

  2. #2


    EDIT: Done, Install the driver from this page since Intel has decided to stop releasing drivers for Mobile Intel Series 4
    Mobile Intel Series 4 and Intel HD Graphics 1st Generation
    Last edited by XDleader555; 11 Jan 2013 at 23:21.
      My System SpecsSystem Spec

  3. #3


    Posts : 54
    windows 8 pro


    Hi XDleader555,
    Thanks for your prompt reply. Unfortunately i cannot get either of the programs to install.
    I can download them, extract them but that is as far as it goes. I list below what i downloaded 32bit Intel HD First Gen x86_2622.exe and also 32bit Win7Vista8_151719.exe

    Sorry to be a pain in the a--- but any idea what i'm doing wrong, I've tried four times but still no luck.

    Regards Dom
      My System SpecsSystem Spec

  4. #4


    You need the Custom Certificate installer installed first. This enables the Driver to be installed. And you only want the driver for your card, which is in the "Mobile Intel Series 4 Driver" section. If there is a specific error code, that would be helpful.
      My System SpecsSystem Spec

  5. #5


    Posts : 54
    windows 8 pro


    Hi XDleader555,
    Sorry to trouble you again but i'm still having trouble with installing the driver for Mobile Intel Series 4 Chipset family.
    I know i'm doing something bloody silly, but i cant work out what. Perhaps if i run through step by step what i'm doing you might see what i'm doing wrong.

    Step 1. Download and install The Custom Certificate Installer. I'm using Chrome. I downloaded both MainMirror and MainMediaFire. I click on option 1 and installed as an administrator. Receive confirmation message.

    Step 2. Download 32bit Win7Vista8_151719.exe

    Step 3. unzip file using 7zip

    Step 4 .That's it i can go no further .please see screen shot Attachment 15002Attachment 15003
      My System SpecsSystem Spec

  6. #6


    Posts : 54
    windows 8 pro


    Hi XDleader555,
    Just to let you know I still could not get the the file to install no matter what I tried , I 100% successfully installed the Custom Certificate Installer first.

    Anyway I contacted Intel tech support and explained the problem I was having, Yellow triangle next to Series 4 Chipset in device manager and unable to connect PC to TV via VGA lead.

    They said it might be a corrupt version of windows 8, and advised me to use the "Refresh" option in Windows 8.
    This i did and when i checked in device manager, the yellow triangle next to Series 4 Chipset had gone.
    I then connected PC to TV all works fine. I don't know if this info is any good to you but i thought it might be. I would like to take this opportunity to thank you l your help in this matter.
    Regards Dominic
    u for all your help in this matter.

    Regards Dominic
      My System SpecsSystem Spec

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