Screen underscan (Win8+ATI Radeon 5000)

decoder96

New Member
Messages
9
Hi,

Today I installed windows 8 and attached my external monitor into the computer using a HDMI cable. I have a Dell inspiron n5010 (graphics card: ATI Radeon 5000)

I have spent literally all day trying to get the drivers to work so that I can open CCC to modify the scaling of the monitor. I have had no luck of launching the CCC. I have followed many procedures from different websites/forums and had no luck. I've tried using CCleaner, multiple fresh installs of the OS and even drivers directly from Dell (their website and a CD I got with the laptop)

Any ideas how to fix it?

Thanks heaps.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
CCC install ok but won't open? Have you checked event viewer for the error? Try and launch CCC then go to Control panel --> administrative tools --> event viewer. Check the logs for recent errors to see if there are related. it will most likely be in application.
 

My Computer

System One

  • OS
    Win8 | Win8 Pro
    System Manufacturer/Model
    Acer Aspire E1-571 | PC
    CPU
    Core i3 3110 | Celeron e3400 @ 3.3GHz
    Motherboard
    Acer | Asus P5G41-M LX Plus
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD4000 | Radeon 6870
    Sound Card
    SB Live 24-bit External
    Monitor(s) Displays
    15" | 22" + 20"
    Screen Resolution
    1366x768 | 1080p
    Hard Drives
    120GB SSD | 750GB Hybrid
    PSU
    OCZ 500W
    Case
    Gigabyte
    Cooling
    Stock
    Keyboard
    Kensington
    Mouse
    MS 5000
    Internet Speed
    Comcast 20Mbs+
    Other Info
    Laptop | PC - Extreme bang for the buck :)
I didn't see any errors.
I've tried again, this is what I did;
1) Fresh install of Win8 Pro
2) Ran this; Driver Details | Dell United States
3) Went to; C:\dell\drivers\R272410
4) Located the CCC installer and ran it
5) Rebooted computer
6) Opened CCC from the Desktop
7) Windows says .NET framework 3.5 needs to be installed - allowed the installation.
8) Opened CCC again and nothing happens.
When using the suite from AMD, I couldn't find CCC at all, that is why I used the Dell package.
Event viewer showed nothing serious
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
I assume you're using Win8 x64, here is the link for the catalyst drivers. Try this instead of the dell driver.

AMD Catalyst
 

My Computer

System One

  • OS
    Win8 | Win8 Pro
    System Manufacturer/Model
    Acer Aspire E1-571 | PC
    CPU
    Core i3 3110 | Celeron e3400 @ 3.3GHz
    Motherboard
    Acer | Asus P5G41-M LX Plus
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD4000 | Radeon 6870
    Sound Card
    SB Live 24-bit External
    Monitor(s) Displays
    15" | 22" + 20"
    Screen Resolution
    1366x768 | 1080p
    Hard Drives
    120GB SSD | 750GB Hybrid
    PSU
    OCZ 500W
    Case
    Gigabyte
    Cooling
    Stock
    Keyboard
    Kensington
    Mouse
    MS 5000
    Internet Speed
    Comcast 20Mbs+
    Other Info
    Laptop | PC - Extreme bang for the buck :)
Still no luck. I reinstalled Windows so there was absolutely nothing else installed. I downloaded and ran the Catalyst Software Suite from that link. I ran the CCC-Utility64 installation and still nothing (I found the utility by searching for 'CCC' in C:/AMD/).

And yes, 64bit system.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
The download is a self extracting, but will automatically run the installer it extracts. Maybe you're running the wrong one from the folder. Try just running the catalyst installer without manually going to the folder, open the file you download and let it run it's course.

Make sure you are downloading CCC from the link I proved.
AMD Catalyst

download.png


After that run the file normally, do not try and extract it yourself just let the self extractor do its thing.

1.png


It should look like this ...

2.png


While it is extracting.

3.png


It will automatically run the catalyst installer when it is finished installing. You do not need to manually run it from the folder.

4.png
 

My Computer

System One

  • OS
    Win8 | Win8 Pro
    System Manufacturer/Model
    Acer Aspire E1-571 | PC
    CPU
    Core i3 3110 | Celeron e3400 @ 3.3GHz
    Motherboard
    Acer | Asus P5G41-M LX Plus
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD4000 | Radeon 6870
    Sound Card
    SB Live 24-bit External
    Monitor(s) Displays
    15" | 22" + 20"
    Screen Resolution
    1366x768 | 1080p
    Hard Drives
    120GB SSD | 750GB Hybrid
    PSU
    OCZ 500W
    Case
    Gigabyte
    Cooling
    Stock
    Keyboard
    Kensington
    Mouse
    MS 5000
    Internet Speed
    Comcast 20Mbs+
    Other Info
    Laptop | PC - Extreme bang for the buck :)
Yes, I've tried that one as well. No difference.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
Ok I've gotten this far and now I'm still having trouble.

Untitled.png

I've googled the issue but seems to be no one has a way of fixing it.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
CCC isn't recognizing your video card. Make sure you are installed the driver for your card, not just CCC.
 

My Computer

System One

  • OS
    Win8 | Win8 Pro
    System Manufacturer/Model
    Acer Aspire E1-571 | PC
    CPU
    Core i3 3110 | Celeron e3400 @ 3.3GHz
    Motherboard
    Acer | Asus P5G41-M LX Plus
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD4000 | Radeon 6870
    Sound Card
    SB Live 24-bit External
    Monitor(s) Displays
    15" | 22" + 20"
    Screen Resolution
    1366x768 | 1080p
    Hard Drives
    120GB SSD | 750GB Hybrid
    PSU
    OCZ 500W
    Case
    Gigabyte
    Cooling
    Stock
    Keyboard
    Kensington
    Mouse
    MS 5000
    Internet Speed
    Comcast 20Mbs+
    Other Info
    Laptop | PC - Extreme bang for the buck :)
I just checked in Device Manager and it said it has the most up-to-date drivers installed. Where can I get drivers that wont install CCC as well?
AMD Catalyst
I can't use anything from there b/c CCC will be installed with it.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
The driver will get installed as part of installing CCC. What I meant was to make sure you are installing the entire package that way, not trying to install CCC by itself. You need both the driver and CCC to be able to adjust the underscan.

When you check device manager does it show the name of the video card (ie Radeon HD 5000 Series)? If it does the video driver is installed.
 

My Computer

System One

  • OS
    Win8 | Win8 Pro
    System Manufacturer/Model
    Acer Aspire E1-571 | PC
    CPU
    Core i3 3110 | Celeron e3400 @ 3.3GHz
    Motherboard
    Acer | Asus P5G41-M LX Plus
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD4000 | Radeon 6870
    Sound Card
    SB Live 24-bit External
    Monitor(s) Displays
    15" | 22" + 20"
    Screen Resolution
    1366x768 | 1080p
    Hard Drives
    120GB SSD | 750GB Hybrid
    PSU
    OCZ 500W
    Case
    Gigabyte
    Cooling
    Stock
    Keyboard
    Kensington
    Mouse
    MS 5000
    Internet Speed
    Comcast 20Mbs+
    Other Info
    Laptop | PC - Extreme bang for the buck :)
I understand that.

Yes, it has the full name.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
bump.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    Dell Inspiron N5010
    CPU
    Intel i5 2.4GHz
    Motherboard
    Dell?
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI Radeon 5000 HD
    Monitor(s) Displays
    Inbuilt 15.6" and LG Flatron E2250V
    Screen Resolution
    Inbuilt : 1366 x 768, External (via HDMI); 1920 x 1080
I've made it! Not sure if it will help in all cases , but it did the trick for me (without installing CCC):

1. Go to Control Panel\All Control Panel Items\Display\Screen Resolution
2. Click on advanced settings -> Advanced settings in Adapter tab
3. Go to Driver tab -> Update driver
4. Select 'Browse my computer for driver software', then 'Let me pick from a list of device drivers on my computer'.
5. I selected Ati Radeon HD 5470 (as suggested on Dell's site for my PC).

and that's it! the new driver was installed and after a couple of seconds full screen was used.hope that helps.
 

My Computer

System One

  • OS
    Win8
you have to play with your Catalyst settings. I had a similar problem with an ATI 6450 card doing the same on one of my monitors.

I notice you have a laptop. a lot of OEMs block the use of ATI drivers from the ATI website. they want you to download the Dell-tailored drivers. this is problematic because companies like Dell can take awhile before they release drivers and are always much slower than ATI/AMD with releasing drivers.

If you can't get the latest Dell drivers to install, you may be in some trouble. Vendors like Dell stop upgrading drivers after awhile to get you to buy a newer computer.

There used to be something called Mobility Modder which was a utility that modified the official ATI drivers so that they would work on any ATI mobile platform but the program has since been discontinued and hasn't received support for a long time now.

Nvidia does a similar thing so a lot of people use the site LaptopVideo2Go which has modified INF files so that people can get the latest drivers for their mobile system. Luckily, laptopvideo2go is still going strong. Unfortunately, modifying INF files only goes so far and if your graphics is "too old", it doesn't help.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
Back
Top