Windows 8 and 8.1 Forums


Upgrade Leaves Me Half Blind

  1. #1


    Posts : 4
    windows 8

    Upgrade Leaves Me Half Blind


    Before my upgrade from Windows 7 I had a working dual monitor setup. With Windows 8 I get a message that says "Your PC can't project to another screen." My display adapter shows to be Microsoft Basic Display adapter. I don't know where or how to start troubleshooting. Can someone offer guideance?

      My System SpecsSystem Spec

  2. #2


    Quote Originally Posted by wdarnellg View Post
    Before my upgrade from Windows 7 I had a working dual monitor setup. With Windows 8 I get a message that says "Your PC can't project to another screen." My display adapter shows to be Microsoft Basic Display adapter. I don't know where or how to start troubleshooting. Can someone offer guideance?
    I guess that the Microsoft Basic Display Adapter doesn't support multiple screens. You'll need drivers for you graphics card.

    As you haven't posted what it is, or information that might lead to finding out what it is (like the make and model of the PC), we can't point you to a place to download the drivers.

    I hope that your graphics adapter isn't one of those that has no Win8 drivers. Microsoft includes many drivers in the Win 8 installer, but that's as a courtesy; the drivers are actually from the manufacturer. Some manufacturers haven't produced Win 8 drivers for their products. (Similar things happened in going from XP to Vista.)
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8


    Thanks for the reply. How can I find what graphics card I have? Sorry that I am not well educated here.
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by wdarnellg View Post
    Thanks for the reply. How can I find what graphics card I have? Sorry that I am not well educated here.
    For starters: what's the PC?
      My System SpecsSystem Spec

  5. #5


    Posts : 141
    Win 7 & Win 8


    If you have not done so try this…
    Move your mouse to either top or bottom right-hand of the screen until (charm bar) appears
    Click on charm called (Devises) then click on (second screen) set it up from here.
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    windows 8


    The PC is AMD PhenomII X4 820 Processor, 64 bit.
    The graphics card seems to be ati radeon rv370.

    I appreciate your patience.
      My System SpecsSystem Spec

  7. #7


    Posts : 141
    Win 7 & Win 8


    if you want you can get driver updates from link below
    Ati Drivers Download - Ati
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by wdarnellg View Post
    The PC is AMD PhenomII X4 820 Processor, 64 bit.
    The graphics card seems to be ati radeon rv370.

    I appreciate your patience.
    RV370 is a graphics card series, not a card:

    Comparison of AMD graphics processing units - Wikipedia, the free encyclopedia

    The cards are old (at least, as defined by AMD); AMD assigned them "legacy" status under Windows 7, which mainly means that they would not receive regular driver updates.

    ATI Catalyst

    I suggest trying the drivers at the link I provide. I don't know how easy they'll be to install, but at least they're WDDM 1.0 drivers, which are supported in principle under Windows 8.
      My System SpecsSystem Spec

  9. #9


    Posts : 4
    windows 8


    I had to replace the card. I appreciate the replies and insights.
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by wdarnellg View Post
    I had to replace the card. I appreciate the replies and insights.
    That's a wise choice, rather than trying to limp along with unsupported hardware.
      My System SpecsSystem Spec

Upgrade Leaves Me Half Blind
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