Does anyone know of any reasons why a wireless connection would be intermittent?
My mother's wireless is cutting out randomly for extended periods - hours, not just seconds - for no obvious reason. Let me tell you about her setup. She's in a small house and has a laptop that she connects wirelessly. My brother has his computer setup in the basement. He has a desktop and a cell phone; the desktop connects via ethernet, the phone connects wirelessly. The internet arrives via a fiber optic cable. My brother has had no connection issues via ethernet. The last time my mother lost her wireless connection, she went downstairs and my brother assured her that he was online with his desktop and could access websites at that moment.
All this suggests that the connection from the ISP is fine but that wireless within the house is intermittent. Why would that be? I've checked the router settings - they have a modem/router combo - and everything seemed fine there. But, just as I finished checking everything - I didn't change anything - we lost the wireless again so I'm unable to troubleshoot further until it comes back.
Could the wireless section of the router be failing, in which case we could try to get another modem from the ISP?
Could the wireless connectivity within her laptop be failing? Are there any diagnostics I could run to figure that out? It's a very new laptop, she's just had it since Mother's Day this year so I'm reluctant to believe it is failing already but I can't rule it out either.
My mother's wireless is cutting out randomly for extended periods - hours, not just seconds - for no obvious reason. Let me tell you about her setup. She's in a small house and has a laptop that she connects wirelessly. My brother has his computer setup in the basement. He has a desktop and a cell phone; the desktop connects via ethernet, the phone connects wirelessly. The internet arrives via a fiber optic cable. My brother has had no connection issues via ethernet. The last time my mother lost her wireless connection, she went downstairs and my brother assured her that he was online with his desktop and could access websites at that moment.
All this suggests that the connection from the ISP is fine but that wireless within the house is intermittent. Why would that be? I've checked the router settings - they have a modem/router combo - and everything seemed fine there. But, just as I finished checking everything - I didn't change anything - we lost the wireless again so I'm unable to troubleshoot further until it comes back.
Could the wireless section of the router be failing, in which case we could try to get another modem from the ISP?
Could the wireless connectivity within her laptop be failing? Are there any diagnostics I could run to figure that out? It's a very new laptop, she's just had it since Mother's Day this year so I'm reluctant to believe it is failing already but I can't rule it out either.
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- ASUS K55N
- CPU
- AMD A8-4500 APU with Radeon HD Graphics 1.90 GHz
- Motherboard
- not sure
- Memory
- 8.00 GB installed, 7.46 GB usuable
- Graphics Card(s)
- Radeon
- Sound Card
- not sure
- Monitor(s) Displays
- Built-in laptop screen
- Screen Resolution
- 1366x768
- Hard Drives
- one 750 GB
- PSU
- Not sure
- Case
- Not sure
- Cooling
- Not sure
- Keyboard
- Built in to laptop
- Mouse
- None; I use the touchpad
- Internet Speed
- 6 Mbps down, 0.25 Mbps up
- Browser
- current versions of Firefox, Chrome and IE
- Antivirus
- Avast Free
- Other Info
- I *think* many of the questions to which I've answered "not sure" are irrelevant because it is a laptop but if you need to know specifically what model of cooling fans or keyboard or whatever where built in to the laptop, I can try to find that out if you tell me where to look. I don't see this information in the Windows/System display but maybe it is elsewhere. I'm not sure what a "PSU" is: Powe