Windows 8 and 8.1 Forums


Dell Laptop numerous issues, not sure where to start

  1. #11


    Posts : 7
    Windows 8.1


    I tried the Dell diagnostics but at start up, F12 did nothing. I tried a couple of times, but my laptop just started up as usual.

    I ran the ESET scan, and after 5 hours - 2 items were found. I wasn't sure exactly what to do with them, so I did the "clean" them. Hopefully, that is what I needed to do.

    The first update I tried was the monthly rollup from 10-2016. The end result was "not applicable to your computer". I installed the security update successfully, from 10-2016. I tried the next monthly roll up from 11-2016 - same thing. I installed the security update from 11-2016. The next roll-up was the "not applicable" message again. I stopped there. Evidently I do not have the required updates prior to those monthly updates that are necessary. At least, I believe that is the case.

    Any additional information would be helpful. Thank you

      My System SpecsSystem Spec

  2. #12


    Posts : 14
    Windows 8.1 64 bit


    To fix the Windows Update problem for Windows 8.1 (whether 32-bit or 64-bit) you should try to install in the correct order: -
    1st - KB3173424 and this fails then try
    2nd - KB3172614 and if this fails it seems that they may not be applicable because you have later files installed already in which case I am at a loss to help you on this matter. Sorry.
      My System SpecsSystem Spec

  3. #13


    Posts : 7
    Windows 8.1


    Both KB3173424 and KB3172614 are already installed on my computer. That is where I started with the October 2016 updates to try and download them, and where the "not applicable to your computer" started for the rollups. What would be missing/happening that would point them to the not applicable message? I have been trying to research this but I am coming up empty.
      My System SpecsSystem Spec

  4. #14


    Only time I've seen the not applicable message was when trying to use the 32 bit version on a 64 bit OS or vice-versa.
      My System SpecsSystem Spec

  5. #15


    Wondering if you've ever got the problem sorted out ?? I've just been through the exact same problems you had after a refresh, reset, and even a fresh install. I downloaded the update troubleshooter straight to desktop so I could run it over and over and never could get WUS to work right. Microsoft seems to have done something to the way updates are installed that I'm just not smart enough to figure out. I'm also too lazy to integrate so I had to get an up-to-date "Homebrew" ISO from a mate to solve the problem. What a pain !!!!! I'll do some experimenting prolly next week in VM and see if I can figure out what's going on. I just Needed my laptop running ASAP.
      My System SpecsSystem Spec

  6. #16


    Posts : 7
    Windows 8.1


    No, I did not get the update problem sorted out. I tried loading all of the rollup updates from 10/2016 to 11/2017 forward, and all of them said they were not applicable to my computer, I was able to download all of the security only updates. I did receive the monthly rollup for December, and was able to install that one. I ran Belarc a day or so ago, and it said I was missing 2 updates from 2014. I checked them both out, then downloaded them, then re-checked for updates and nothing came up.
    I was able to install the security update from January 3 concerning the new security issue. I have been on vacation, and have been trying to troubleshoot the issues I have been having. I changed my power plan and I switched over to open DNS. Those 2 things were the only solutions I could find related to issues I was having.
      My System SpecsSystem Spec

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Dell Laptop numerous issues, not sure where to start
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