Why is my HP ENVY Notebook not loading?

UnderJonathan

New Member
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4
Hello!
I'm sending this message from a different computer because my main computer is unable to go past the HP loading screen. I went on vacation for a week after finals (thank God that's over) and returned to a non-working computer. I can't fix it because it doesn't even load to the log in screen. It shows the circle loading but it doesn't go past that and the screen after a while just emits some light in a dark gray color looking screen. What may have caused this? Family claims they didn't use the computer at all. What can I do to fix it? I always try to fix the computers myself but never encountered anything like this.

Please, any help will be appreciated. Thank you!
 

My Computer

System One

  • OS
    Windows 8.1 Home Premium
If you turn it off then turn back on and keep tapping f11 do you get recovery option?

I ran a System Extensive Test since the F11 option doesn't give me a recovery option and it says Failure ID in red and says Hard Drive 1 failed. Does this mean the hard drive is no longer working?
 

My Computer

System One

  • OS
    Windows 8.1 Home Premium
It would look that the drive is dead you could try pushing it in tight in case its just come loose if you go on the makers site of the hd they often have a bootable disk to test their HD just to confirm its dead this report is often needed if its under warrenty as a lot have a few years warrenty
 

My Computer

System One

  • OS
    win 8 pro
Well, there is no choice than changing the drive. Open your drive and try to connect it with another laptop.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer
    CPU
    Intel I7
    Memory
    DDR4 16 GB
    Graphics Card(s)
    GTX 1050 TI
    Browser
    Firefox
    Antivirus
    Avast
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