Battery drains suddenly from 18% to 5% , laptop hibernates

A

ashb4444

New Member
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3
Hello,
I bought a new Aspire E5-572G-525V laptop and using windows 8.1, but I am facing a battery issue. I have noticed that whenever the battery level reaches aound 18%, the battery suddenly drops to 5%-critical level without giving a low battery indication and the laptop gets hibernate.
I have tried all the possible ways like to set the low level battery level indication in advanced battery options, re-installing the microsoft battery driver etc. but nothing has worked.
Is the battery is defected or is it any hardware or software issue? Please help. Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
How long ago did you purchase this?

In the past, I have had to "train" my laptop batteries. You do this by using the laptop on battery until there is absolutely no juice to start it up, charge it again, to full - Try not to overcharge it, then use it on battery until it absolutely will not start - do this about 4 times, and it will train your battery. To make this easier, you will have to adjust your Laptop power settings, so it does not go into sleep or blank out the screen in 5 minutes, give it s good 20 minutes before the screen blanks, and 30 before it goes into sleep mode or shuts off. Power settings should be in the same area where your Screensaver settings are. Then just use the PC until it shuts off on you, keep turning it back on until it will no longer turn on, then charge it full again, repeat 4 times.

However, some new laptops have firmware that will do this for you, Check in your BIOS, I suppose you can only get to it through advanced startup in the PC Settings section of 8.1. Get into your BIOS (if you can, because that is an ongoing issue with Windows 8, 8.1 and 10 - Not being able to get into BIOS from Windows while using UEFI boot mode).

Because it is pretty important that you do be able to get into your laptop BIOS, if you can't, go into the tutorials section and search "Legacy Boot mode" or "Legacy BIOS" and bookmark what you find, it will tell you how to enable Legacy Boot if you can't get into your BIOS from Windows 8.1.

But assuming you CAN in fact get in there, once you get in, check for any utilities that can train your battery. You also may have an alternate WinRE partition or a Diagnostic partition with such tools on it. Before Windows 8, these partitions were accessible via F keys or from your BIOS. Today, it's all done from within Windows PC Settings under Advanced Startup. Look for a Diagnostic partition, if you have one, it will be marked in your advanced Start menu, which will appear after the laptop reboots once you have pressed the initial "Advanced Startup" options in PC Settings. If your laptop has such a battery training tool, use it, that will save you having to drain your laptop manually.

But once you train your battery, it should no longer jump all the way down like that.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
XweAponX said:
How long ago did you purchase this?

In the past, I have had to "train" my laptop batteries. You do this by using the laptop on battery until there is absolutely no juice to start it up, charge it again, to full - Try not to overcharge it, then use it on battery until it absolutely will not start - do this about 4 times, and it will train your battery. To make this easier, you will have to adjust your Laptop power settings, so it does not go into sleep or blank out the screen in 5 minutes, give it s good 20 minutes before the screen blanks, and 30 before it goes into sleep mode or shuts off. Power settings should be in the same area where your Screensaver settings are. Then just use the PC until it shuts off on you, keep turning it back on until it will no longer turn on, then charge it full again, repeat 4 times.

However, some new laptops have firmware that will do this for you, Check in your BIOS, I suppose you can only get to it through advanced startup in the PC Settings section of 8.1. Get into your BIOS (if you can, because that is an ongoing issue with Windows 8, 8.1 and 10 - Not being able to get into BIOS from Windows while using UEFI boot mode).

Because it is pretty important that you do be able to get into your laptop BIOS, if you can't, go into the tutorials section and search "Legacy Boot mode" or "Legacy BIOS" and bookmark what you find, it will tell you how to enable Legacy Boot if you can't get into your BIOS from Windows 8.1.

But assuming you CAN in fact get in there, once you get in, check for any utilities that can train your battery. You also may have an alternate WinRE partition or a Diagnostic partition with such tools on it. Before Windows 8, these partitions were accessible via F keys or from your BIOS. Today, it's all done from within Windows PC Settings under Advanced Startup. Look for a Diagnostic partition, if you have one, it will be marked in your advanced Start menu, which will appear after the laptop reboots once you have pressed the initial "Advanced Startup" options in PC Settings. If your laptop has such a battery training tool, use it, that will save you having to drain your laptop manually.

But once you train your battery, it should no longer jump all the way down like that.
Click to expand...

Hi thanks for the information. I bought new laptop just 2 weeks ago. !
 

My Computer

System One

  • OS
    Windows 8.1
Well I have a Dell Vostro (Intel i3) that does exactly this, from 18% right down to 5. If you have a warranty, you may be due a new battery. Sometimes a new battery will be bad. Might have a bad cell or something. But I would train it first to see if it still does this. Just use the laptop until it dies, charge it up to 100, then do it again, about 4 times. Then, if it still does it, get the battery to 20%, then bring it to where you got it, then demonstrate it, Unless you bought it online. If so, contact the seller and explain it just how you did in your 1st post. But it may not be the battery itself, might be the power block on the laptop, You'll have to find a laptop repair that can test it for you. Sometimes where you bought it will be able to do that too.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
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