Windows 8 and 8.1 Forums

Windows 8 Diagnosing your PC stuck

  1. #1

    Windows 8 Diagnosing your PC stuck

    The power in my house went out today, and when the computer came back on it said diagnosing your pc. It then goes on to say pc could not br fixed, restart or advanced options. I went to advanced options to try and open safe mode but everything freezes when i click troubleshoot except for the mouse. I dont know what to do at this point, help is appreciated.

      My System SpecsSystem Spec

  2. #2

    Posts : 46

    You'll need a windows installation media,like Windows 8 DVD or Bootable USB with Windows 8 OS in it. So,boot with any one of these,and from the Windows Setup screen, tap or click on Next. Then on the next window,you'll see Repair Your Computer at the bottom of the window. Click on that and the advanced startup options will start. Try this out.
    Then you could troubleshoot the problem,and either restore or refresh your PC.
      My System SpecsSystem Spec

  3. #3

    Will a windows 7 dvd work? I also have a windows vista dvd.
      My System SpecsSystem Spec

Windows 8 Diagnosing your PC stuck
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