Trying to restore a Acer AiO computer with USB recovery

JohnFreeman646

New Member
Messages
3
Location
British Columbia, Canada
Hello,

I work at a computer repair shop and I have a computer that's come in that is giving me some unusual issues. I replaced the hard drive with a brand new one out of the box. So now when I boot and attempt to use the recovery USB that was made in Windows 8 on the same computer I'm given the option to "Troubleshoot" or "Turn off your PC" so I choose "Troubleshoot" then select "Reset you PC" which results in a error message saying "Unable to reset your PC. A required drive partition is missing.".

After doing some research online I found that apparently formatting the internal drive to a empty NTFS partition will help the problem and it did not. I've also tried formatting the the hard drive using DISKPART into every format it would let me with the same result each time.

So at this point I was thinking perhaps my only option would be to attempt to manually extract the .wim files on the recovery USB although even after doing some research I've come up empty handed on how I should proceed. I added a picture of the .wim and part wim files (.swm) on the USB below.

If anyone can help me solve this issue it would save me alot of hassle.

Untitled.jpg
 

My Computer

System One

  • OS
    Windows 7, 8.1, and 10
Check if the partition table of the Recovery USB and the new HDD will match MBR<-> MBR or GPT <-> GPT.
It could be that the BIOS is reset to default during changing of the HDD.
Is the size of the new HDD smaller then the Original HDD.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Just thinking out loud.
You probably already have done this, use a usb 1 or 2 port instead of usb3

I think this tutorial should help you to restore .wim files. https://www.winhelp.us/restore-windows-re.html

Yeah, I've tried both the USB 3.0 and 2.0 ports on the computer and both give the same result.

As for the .wim files the only ones I have (as shown in the picture above) are a boot.wim file and several install.swm files which to my knowledge are just a type of .wim file that's split into several .swm files. So the tutorial you sent me is not helpful.
 

My Computer

System One

  • OS
    Windows 7, 8.1, and 10
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