Windows 8.1 Always Blue Screen at Startup(Troubleshooting)

glennjayx

New Member
Messages
6
Hello everybody, I've made an account just for this error regarding how troubling it is but yet I realize the amazing peer guidance in this community. Back to the point my laptop is having a big issue preventing me to access it. At first it began with a random constant Please Wait loading circle so I force shut down and reset my PC after reading so. Now the bigger problem is that after resetting my laptop , whenever I turn on my laptop it does the normal HP logo and then when it goes black (I thought it was back to normal) it went to a blue Troubleshoot screen instead of the usual password screen. It does this every time I turn on my laptop and can't access to anything. Restarting or resetting is always an error for example;

Refresh your PC
The drive where Windows is installed is locked. Unlock the device and try again.

And in the recovery menu the Help! section (with Refreshing and resetting) are grayed out. I can't show pictures because I'm using my mobile phone to post this.

Additional details;
Windows 8.1
HP Beats 15 NOTEBOOK PC
BIOS VERSION: f.34
Processor Type: AMD A8-5545M APU / Radeon(rn) HD Graphics
I have no recovery DVDs for Windows8.1
The last time I saw my laptop alive was when it was updating.

Logs:

Reset your PC
Unable to reset your PC. A required drive partition is missing.

System Restore
To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore (I can't do this it won't even let me pass the Troubleshoot blue screen).


If need more details, please be will to ask. Thank you! Urgent!
 

My Computer

System One

  • OS
    Windows
A situation like yours is always hard to troubleshoot. But one thing we need to clear up is what you mean by "RESET". Are you referring to a Windows process or OEM boot key option.

Was this an 8 to 8.1 upgrade? Any chance it had tried to upgrade to Windows 10?

You don't have any recovery drives or backup images? Do you have any other recovery media?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
Windows process. And I'm not sure what it was updating to, but my laptop died mid process that night and happened in the morning. And I believe not.
 

My Computer

System One

  • OS
    Windows
Windows process. And I'm not sure what it was updating to, but my laptop died mid process that night and happened in the morning. And I believe not.
If it powered down, yes that can cause problems.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
From the messages you are getting, I get the impression the system is attempting to reset to an Older OS from a newer OS. Whether it might be 8 and 8.1 or 8.1 and 10 is uncertain currently.

When did the problem first start regarding the please wait messages?

You are saying it will not allow you into any of the troubleshooting options during boot? Have you shut the system all the way down and tried booting from a powered off state?

If it was attempting to upgrade to Windows 10, it takes around 45 minutes after the download is finished, depending on how much you have on the Hard Drive.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
The Please Wait constant loading began I believe 3 days ago, it would load and then the loading symbol would freeze but I was still able to move my cursor, switch my laptop lights on, but not Alt+Ctrl+ Delete.


I haven't tried a powered off boot nor do I know how.
 

My Computer

System One

  • OS
    Windows
The Please Wait constant loading began I believe 3 days ago, it would load and then the loading symbol would freeze but I was still able to move my cursor, switch my laptop lights on, but not Alt+Ctrl+ Delete.


I haven't tried a powered off boot nor do I know how.
Powered off just means shut it down before you start. The system boots differently depending if it is a restart or a cold boot.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
Are there any suggestions? I could try borrowing a recovery disc, but I mean the only option I can see doing would be the Repair option where it diagnoses my laptop and attempts repairs. But it loads forever when it's Attempting Repairs.
 

My Computer

System One

  • OS
    Windows
You may have hard drive issues. There is a USB portable app that you can run to test RAM and Hard Drive.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Having a recovery drive or the install media for an OS is always a good idea. If nothing else, you can get into the Command Prompt to run certain utilities.

As far as I can tell, you never indicated your system had been upgraded from Windows 8. If that is the case, then what you are experiencing is a failed Windows 10 install. I thought I saw a thread where your situation could be corrected but I cannot find it. Possibly it is in the Windows 10 forums. If you get the Install or Recovery media for that system, let us know.

Be careful about following directions for a Legacy install. Unless you updated from Windows 7 your install is most likely UEFI. If you get the install media, we can determine what configuration you are using and if Windows 10 is involved and possibly be able to edit the BCD store.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
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