Windows 8 and 8.1 Forums


Windows Power Options - Crackling Audio & Freezing Video

  1. #1


    Posts : 16
    Windows 8.1 64bit

    Windows Power Options - Crackling Audio & Freezing Video


    Hey everybody. I've been experiencing an issue recently, where, whenever I select my computer to operate in either "Balanced" or "High performance" mode via power options the audio will become very crackly and the video will freeze every minute or so for a few seconds. If I set the computer to "Power saver" the problem goes away, but naturally, my computer starts to run much slower as a result. Is my computer not getting enough power, or something? I'm on an Acer Aspire TC-120 (ES21) running Windows 8.1 64 bit. Any help is much appreciated.

    DPC Latency: Imgur: The most awesome images on the Internet

      My System SpecsSystem Spec

  2. #2


    Try running speccy and put pictures here of your motherboard / audio/sound/video..

    have you gone to update your bios from the Acer Website when you search your model number.. (be very careful updating your bios so ask here if need help.)

    also audio and video drivers need to be updated either from your acer model webpage.. or once you find out what exact video card you have and audio controller then drivers can be downloaded from their specific manufacture websites..

    does this make sense?

    also start to backup all your files that belong to you (pictures/videos/bookmarks/anything you have saved on the computer) - incase you want to reinstall windows as that usually clears most problems people experience..
      My System SpecsSystem Spec

  3. #3


    like this..


    you save a picture with "Snipping tool"

    Click image for larger version


    then post like so..


    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Posts : 16
    Windows 8.1 64bit


    Quote Originally Posted by brooksndun View Post
    Try running speccy and put pictures here of your motherboard / audio/sound/video..

    have you gone to update your bios from the Acer Website when you search your model number.. (be very careful updating your bios so ask here if need help.)

    also audio and video drivers need to be updated either from your acer model webpage.. or once you find out what exact video card you have and audio controller then drivers can be downloaded from their specific manufacture websites..

    does this make sense?

    also start to backup all your files that belong to you (pictures/videos/bookmarks/anything you have saved on the computer) - incase you want to reinstall windows as that usually clears most problems people experience..
    I just re-installed Windows not too long ago and all my drivers are running and up-to-date. The only thing I haven't updated is my BIOS. Do you think that would be causing all this?
      My System SpecsSystem Spec

  5. #5


    Posts : 16
    Windows 8.1 64bit


    Jeez, according to "Speccy" my CPU is running between 77C to 80C at IDLE! I do have my PC set to high performance, but still. That doesn't seem normal. What do you guys think?
      My System SpecsSystem Spec

  6. #6


    Posts : 16
    Windows 8.1 64bit


    Click image for larger version

    Here's a screenshot of my hardware info. Not sure what's up with those temperatures.
      My System SpecsSystem Spec

  7. #7


    I have a feeling speccy may be reading that wrong, there have been a couple other posts with high temps like that on AMD APU's.

    For comparison can you see what this says your temp is,

    https://www.techpowerup.com/realtemp/
      My System SpecsSystem Spec

  8. #8


    Posts : 16
    Windows 8.1 64bit


    I have a feeling speccy may be reading that wrong, there have been a couple other posts with high temps like that on AMD APU's.

    For comparison can you see what this says your temp is,

    https://www.techpowerup.com/realtemp/
    Thanks for the suggestion, but that program didn't work for me. I have an AMD CPU and it seems that program only works with Intel CPUs. I just checked with "CPUID HW Monitor" instead and the temps still read as 80C. Could it still be a misreading? If I switch to "Power Saver" in power options the temps fall to 55C.
      My System SpecsSystem Spec

  9. #9


    Sorry about that, I didn't know that. Here's a different one,

    Core Temp
      My System SpecsSystem Spec

  10. #10


    Posts : 16
    Windows 8.1 64bit


    Sorry about that, I didn't know that. Here's a different one,

    Core Temp
    Based on that program's readings it would appear that my temps are oscillating between 7C to 15C, which is a much more relieving measurement. Thanks for the link.

    Back on topic, though. Do you think updating my BIOS will get rid of my audio/video related problems?
      My System SpecsSystem Spec

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