Windows 8 and 8.1 Forums


I think something went wrong when I did a factory restore

  1. #1


    Posts : 111
    Microsoft Windows 8.1 with Bing 64-bit 9600 Multiprocessor Free

    I think something went wrong when I did a factory restore


    I had to do a factory restore to switch back to 8.1 and now theres a 50/50 chance that the computer becomes unresponsive when booting it up for the first time each day. I have to turn it off and on to fix the problem. I'll tap the desktop tile and itll freeze. I'll move the mouse around and the mouse pointer will be copied or something so theres mouse pointers all over the screen lol. Do I need to do yet another factory restore?

      My System SpecsSystem Spec

  2. #2


    Yep sounds like something went wrong, are you sure your not having a hard drive issue? I would try again is same results then your restore image has some corrupted files. I would just Clean install if the 2 attempt fails.
      My System SpecsSystem Spec

  3. #3


    Posts : 111
    Microsoft Windows 8.1 with Bing 64-bit 9600 Multiprocessor Free


    I don't think I'm having HD issues since I've had this pc for less than a year. I think something went wrong somehow during the factory restore?
      My System SpecsSystem Spec

  4. #4


    You still need to eliminate that a hard drive is failing or not, Your symptoms make it a possibility. If its a spinner is can start losing sector at anytime.
      My System SpecsSystem Spec

  5. #5


    Posts : 111
    Microsoft Windows 8.1 with Bing 64-bit 9600 Multiprocessor Free


    Is there a test that I can run to see if I have HD issues?
      My System SpecsSystem Spec

  6. #6


    Posts : 562
    W10 x64 pro and W8.1 x86


    You can let Windows scan the drive but it will only scan the partitions you can see, not the hidden recovery section.

    You need to open an elevated command prompt (right click the Windows logo bottom left and select command prompt (Admin)

    copy and paste this into the command window and press enter.

    chkdsk C: /F /R /X

    (C is the main Windows partition but you can substitute C for other letters corresponding to other partitions you may have)

    Accept the Y/N (yes/no) option to permit a check and restart as requested. This will dismount the drive and perform the check. When finished it will boot back into Windows... it could take 30 to 60 minutes to do the full check.

    To view the result afterwards, look in Event Viewer > Windows Logs > Applications.

    Right click Applications and type chkdisk into the "find" box.
      My System SpecsSystem Spec

  7. #7


    Also each hard drive manufacture has a Diagnostic tool on the web sties. For warranty they will expect you to use their tool to establish a defective or dying hard drive. If no warranty there tools are still good for insuring your hard drive is good to go. For a good pay for tool HD Tune Pro is good I think they have a free trial period for your current issue.
      My System SpecsSystem Spec

I think something went wrong when I did a factory restore
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