Solved Help with strange box

notsosavvy

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I have windows 8.1, use Mozilla Firefox 41.01. Also have Chrome and IE. Yesterday when I started my computer a small white box[FONT=&quot] [/FONT] about 2 " by 1" appeared at the bottom right. Says "software download" complete with the option to "install now or install later". Nothing happens if I right click or click on it directly. If I check install later it moves to the bottom lift side of my[FONT=&quot] [/FONT] screen. I have not downloaded any software or clicked on any box ads on the intranet. At 85, I don't stream music or watch online movies. I am not going to install something that I do not know what it is. I have run[FONT=&quot] Malware bytes and Glary Utilities . Found nothing..I have checked the start up menu and nothing unusual is there. I am not very tech savvy, but can anyone tell me what this is and how can I get rid of it.[/FONT]
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
Download and run ProcessExplorer. It does not need to be installed.

Drag-and-drop target to find an image. If you're not sure which application corresponds to which image in Process Explorer, click and drag the little gun sight icon on the Process Explorer toolbar, and drop it on any visible window to find out what process/image it is.

Once the window is on the screen, start ProcessExplorer and drag the target icon and drop it on the window. It will show the process that generated that window highlighted in blue in the PE window.

Then use msconfig Startup (or Task Manager Startup) and Services tabs to find and disable that process.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Strange box

If you are talking about moving this box on my screen, there is no way I can do that. It only moves from left to right. I cannot move it at all.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
No, there is a little icon of a target in Process Explorer which you drag onto the unknown window.
 

My Computer

System One

  • OS
    windows 8.1 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-223
    Memory
    8 gig
    Monitor(s) Displays
    SAmsung SyncMaster 2033
    Screen Resolution
    1600x900
    Mouse
    Logitech G500S
    Browser
    Firefox
Strange box

Wow. That is a cool program. Thank you so much for that. It was software for my android phone. But there was no identification anywhere. it is now gone. I appreciate your help.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
Good job. That is a neat program.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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