Windows 8 and 8.1 Forums


Windows 8.1 Freezing on Startup

  1. #1


    Posts : 2
    Windows 8.1

    Windows 8.1 Freezing on Startup


    Hi,

    I have a big problem getting my Alienware MX14 to work with Windows.


    A few days ago, Windows forced me to upgrade to 8.1 which I did and it was working fineÖ then shut down my computer that night and booted it up the next day and it would freeze at the login screen every time, no matter what I tried.


    I eventually got it to boot in safe mode and it worked fine all day, but wouldnít work normally and would keep freezing, so finally did the Windows refresh.


    That didnít solve the problem and would still freeze at the login screen (but still work in safe mode), so I copied everything off it and the did the complete reset.


    Reset went fine, but then when trying to set up Windows, it would still keep freezing when trying to set it up and since itís not setup I canít even boot in safe mode. Windows repair, refresh and reset no longer work and come back with an error.


    Not sure if this could be hardware issue at this point, but seems more likely a problem with Windows since it worked fine in safe mode.


    Iím travelling and donít have any original Windows discs with me or anything, but if I need to go out and buy one I will - right now the only alternative I can see is to replace my laptop with a new one as I need it for work.


    Any ideas how I can fix this would be greatly appreciated.


    Thanks,


    Justin

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I would start with checking the RAM.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Thanks mate - check it for what/how exactly?
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Going to be difficult since it sounds like you don't have an installed system now and are travelling. Pull the sticks one at a time and see if it makes a difference. Don't know if your reset install will continue correctly even if one of the RAM sticks is bad and removed.
      My System SpecsSystem Spec

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