Okay. Hello everyone, since this is my first post. I shall introduce myself. I am Thomas, and I have many years of computer experience. I can usually solve my PC related issues by either experience or googling to find a solution. However, to this point I have yet to find a satisfactory solution to this problem. I shall start by giving as much background information as possible.
SYSTEM (Custom build in January 2015)
Motherboard: ASUS Sabertooth X99
CPU: Intel Core i7 5820K
GPU: Sapphire Radeon VAPOR-X R9 290X 8GB GDDR5
Memory: 32 GB DDR4 memory
OS Drive: SAMSUNG XP941 M.2 512GB PCI-Express 2.0 x4 MLC SSD
Data drives: 2x Western Digital Red 3 TB drives in RAID 1 on INTEL hardware raid controller
ODD: LG 16 x Blu-ray burner.
PSU: Corsair AX1200i
Case: Corsair Carbide 540 series
CPU Cooler: Corsair H110
OS: Windows 8.1 Professional (Clean Install 2015-08-02) All applicable updates installed. all drivers up-to-date.
Keyboard: Microsoft Sculpt Ergonomic Desktop Keyboard
Mouse: Logitech MX Master (same issue with other mice as well)
Monitors: Dell U3415W connected via Displayport to HDMI adapter and HDMI cable.
Vizio M65-C1 4K smart LED HDTV connected through Sony STR-DN1050 AVR via HDMI
AV Software: Malware-bytes Anti-malware Pro.
Symantec Endpoint Protection
Browser: Google Chrome
ISSUE
The issue, which I am experiencing is both monitors will flash to a black screen and come back on like normal after 1-2 seconds. When the screen comes back on, the mouse no longer functions normally. I can still move the mouse around the screen. However, I am no longer able to click on anything. When I attempt to click on something the Computer emits two beeps from the speakers (Not the on-board speaker), one when I depress the mouse button and one when I release the mouse button. Sometimes when I move the mouse I see the pointer moving but I also see another pointer at the same time frozen on the screen. Sometimes the beeping noise occurs when I move the mouse other times it doesn't The keyboard and all other functions continue to operate normally. The only remedy is to restart the computer. Upon restart the system operates normally.
The issue occurs infrequently. Sometimes I can go a week between restarts, other times I can only go 24 hours between restarts. Also, I do not game using this computer whatsoever.
TROUBLESHOOTING COMPLETED
This issue has persisted over multiple fresh installs. No pirated software is installed. Antivirus and Anti-malware scans detect no malicious or other harmful software. I have tested different and known good cables. I have tested other mice. All wireless (I unfortunately don't have any wired mice available.) Other articles or forum post, which I have found with the same or similar problem but with no solution. include:
http://www.eightforums.com/general-support/57340-continuous-beeping-laggy-mouse.html
https://superuser.com/questions/569...-beeps-laggy-keyboard-key-presses-on-pc-start
https://superuser.com/questions/849517/mouse-malfunction-with-beeping-noise
Here is a link to a video of the issue as reported by someone else.
https://www.youtube.com/watch?v=DaWUfftBQVU
My apologies in advance if I have forgotten to mention anything, or left out some information. If you have any specific questions feel free to ask and I will answer them to the best of my ability. Thanks in advance for your assistance.
SYSTEM (Custom build in January 2015)
Motherboard: ASUS Sabertooth X99
CPU: Intel Core i7 5820K
GPU: Sapphire Radeon VAPOR-X R9 290X 8GB GDDR5
Memory: 32 GB DDR4 memory
OS Drive: SAMSUNG XP941 M.2 512GB PCI-Express 2.0 x4 MLC SSD
Data drives: 2x Western Digital Red 3 TB drives in RAID 1 on INTEL hardware raid controller
ODD: LG 16 x Blu-ray burner.
PSU: Corsair AX1200i
Case: Corsair Carbide 540 series
CPU Cooler: Corsair H110
OS: Windows 8.1 Professional (Clean Install 2015-08-02) All applicable updates installed. all drivers up-to-date.
Keyboard: Microsoft Sculpt Ergonomic Desktop Keyboard
Mouse: Logitech MX Master (same issue with other mice as well)
Monitors: Dell U3415W connected via Displayport to HDMI adapter and HDMI cable.
Vizio M65-C1 4K smart LED HDTV connected through Sony STR-DN1050 AVR via HDMI
AV Software: Malware-bytes Anti-malware Pro.
Symantec Endpoint Protection
Browser: Google Chrome
ISSUE
The issue, which I am experiencing is both monitors will flash to a black screen and come back on like normal after 1-2 seconds. When the screen comes back on, the mouse no longer functions normally. I can still move the mouse around the screen. However, I am no longer able to click on anything. When I attempt to click on something the Computer emits two beeps from the speakers (Not the on-board speaker), one when I depress the mouse button and one when I release the mouse button. Sometimes when I move the mouse I see the pointer moving but I also see another pointer at the same time frozen on the screen. Sometimes the beeping noise occurs when I move the mouse other times it doesn't The keyboard and all other functions continue to operate normally. The only remedy is to restart the computer. Upon restart the system operates normally.
The issue occurs infrequently. Sometimes I can go a week between restarts, other times I can only go 24 hours between restarts. Also, I do not game using this computer whatsoever.
TROUBLESHOOTING COMPLETED
This issue has persisted over multiple fresh installs. No pirated software is installed. Antivirus and Anti-malware scans detect no malicious or other harmful software. I have tested different and known good cables. I have tested other mice. All wireless (I unfortunately don't have any wired mice available.) Other articles or forum post, which I have found with the same or similar problem but with no solution. include:
http://www.eightforums.com/general-support/57340-continuous-beeping-laggy-mouse.html
https://superuser.com/questions/569...-beeps-laggy-keyboard-key-presses-on-pc-start
https://superuser.com/questions/849517/mouse-malfunction-with-beeping-noise
Here is a link to a video of the issue as reported by someone else.
https://www.youtube.com/watch?v=DaWUfftBQVU
My apologies in advance if I have forgotten to mention anything, or left out some information. If you have any specific questions feel free to ask and I will answer them to the best of my ability. Thanks in advance for your assistance.
My Computer
System One
-
- OS
- Windows 8.1 Professional
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Custom
- CPU
- Intel Core i7-5820K
- Motherboard
- ASUS Sabertooth X99
- Memory
- 32 GB DDR4 2400
- Graphics Card(s)
- Sapphire Radeon VAPOR-X R9 290X 8GB GDDR5
- Monitor(s) Displays
- Dell U3415W 34" Ultra-wide & Vizio M65-C1 65" UHD TV
- Screen Resolution
- Dell: 3440x1440 Vizio: 4096x2160
- Hard Drives
- SAMSUNG XP941 M.2 512GB PCI-Express 2.0 x4 SSD
2x Seagate Barracuda 3 TB HDD in RAID 1
- PSU
- Corsair AX 1200
- Case
- Corsair Carbide series AIR 540
- Cooling
- Corsair Hydro Series H110
- Keyboard
- Logitech K350
- Mouse
- Logitech MX Master
- Internet Speed
- Down: 50.0 Mbps Up: 5.0 Mbps
- Browser
- Chrome & Firefox