Windows 8 and 8.1 Forums


Windows 8 is killing my photo and mp3 files. No virus!

  1. #1


    Posts : 6
    Windows 8

    Windows 8 is killing my photo and mp3 files. No virus!


    Hi guys

    I am devastated and hope you can help me out.

    All of a sudden I canīt open certain photos on my laptop (Windows 8; 2 x 256 gb ssd Raid 0).

    The error message is: "Windows Photo Viewer canīt open this picture because (...) it does not support the file format or you dont have the latest update"

    I know a similar problem has been posted some time ago, however, it was not resolved and OP did not respond further.

    In my case it affects only newer photos, but strangely not all of them. Some I canīt open at all, some can be opened and some look crooked (ie you can only see a certain part of the photo, or it`s parts are mixed up, if that makes sense).

    I tried to rename the files (adding jpg at the end), copy them to another location, neither did help.

    Furthermore, most mp3s seem to be corrupted. Media Monkey does not play them at all anymore (says codec is missing), if I open said song with Media Player there are lotīs of brakes in the song.

    It might me important to note that I experienced said brakes also with Media Monkey before it stopped working altogether. I copied the files to my mobile, same issue, lotīs of brakes.

    It seems to get worse (photos and mp3s).


    My photos and mp3s are on Drive D, as said, I have Raid 0.

    Sometimes my laptop would not open folders in D, saying I have to fix drive errors. That happened ever since I have the machine and a restart always fixed it.


    I ran Malwarebytes, but it could not find anything...

    I am at my wits end and would very much appreciate any clue as to what I could try to resolve this.

    Many thanks

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I tried to rename the files (adding jpg at the end)
    You can't do that...

    You need to open an image in an image editing program & convert it to another format.
    Examples-

    Click image for larger version

    Click image for larger version

    Sometimes my laptop would not open folders in D, saying I have to fix drive errors. That happened ever since I have the machine and a restart always fixed it.
    Try this-

    Click image for larger version

    Try this too-

    In an administrator cmd prompt run sfc /scannow -

    Click image for larger version

    If it finds errors it can't fix -
    Run -

    Dism /Online /Cleanup-Image /RestoreHealth

    Click image for larger version

    Then run sfc /scannow AGAIN.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8


    Many thanks for taking the time to write this. Will try it now.

    The miages canīt be open with any photo editor, as they donīt recognize the image.

    Regarding the commands, considering the photos are on D, should I change the path to D in the command prompt?

    Thanks again
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by flokre View Post
    Many thanks for taking the time to write this. Will try it now.

    The images canīt be opened with any photo editor, as they donīt recognize the image.

    Regarding the commands, considering the photos are on D, should I change the path to D in the command prompt?

    Thanks again
    Upload & post one that can't be opened by an image editor.

    Click image for larger version

    Try C: first & see if it helps.

    I have never tried changing the drive to another from C:
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8


    Ok so I ran the commands and it did find some errors and fixed them.

    After running the scan a second time it said that it did not find any integrity violations.
    Unfortunately this did not resolve the issue. The photos are still crooked.

    I could not attach (error: pg: This is not a valid image file). I uploaded the details of the file. Click image for larger version

    The thing is, I donīt really care about these photos, I just want to know what the problem is so that it does not happen to other media files on my pc.

    Do you think the command I ran aleady fixed the issue but could not recover the photos?

    Again, many thanks for taking the time to help me here!!
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8


    I forgot to mention that the photos look normal in the preview. Some of them also when opened. Others cant be opened and others look like that Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    One of mine-

    Click image for larger version Click image for larger version

    I just wanted to have a picture so I could analyze it.
    You could put some in a new folder & zip it & attach the zip file to a post.

    How did it get the long numerical name ?

    Is it one of those you just added .jpg to ?
    If so what was the original format ?

    I uninstalled Windows Photo Viewer along with a bunch of other useless "Apps" a while back so I can't test pictures in it.

    No image program I ever used automatically rotated pictures.
    A program would have no idea if a picture was rotated or not.

    I have never used Media Monkey.

    At this point I don't know what to suggest.
    Maybe someone else here will add suggestions.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8


    No worries, I letīs see whether anyone else knows something (I also posted in a Windows forum).

    the file name was like that before already. I added the .jpg but it was already a jpg before.

    in the zip you will find two examples
    Windows 8 is killing my photo and mp3 files. No virus! Attached Files
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Looked at the pictures.
    One was just corrupted beyond usage.
    The beach scene would open but it was messed up.

    I would suggest not using whatever program(s) you are currently using for images & mp3's.
      My System SpecsSystem Spec

  10. #10


    Cross Plains
    Posts : 255
    Windows 10 Pro


    Could be a side effect of what ever software you are using. It might have a nasty bug in the code somewhere that is causing this. However for the fact that they are two different files types and two different softwares doesn't lend itself to that very well.

    I would run a check disk to see if there is any file system corruption going on. Run a Command Prompt as an administrator and type

    chkdsk D: /X /R

    This will make it dismount the volume then scan the disk and repair/recover any bad sectors it finds if its able. It might ask you to schedulde the scan on the next restart. If it does, say yes and restart and let it run the scan. It will take a bit of time, but this might tell you if you have any file system corruption, which can in turn tell you that one of your disks is going bad.
      My System SpecsSystem Spec

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Windows 8 is killing my photo and mp3 files. No virus!
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