Lost programs from refreshing PC Windows 8.1

M

mlyly

New Member
Messages
2
I have recently refreshed my PC as a malfunction has occurred when starting it up. I chose the option to refresh my PC as it states that my files will not be lost, but I did not know my programs will be lost. Now my Microsoft Office Professional Plus 2013 is gone which I don't have the product key to anymore and also all my songs stored in my iTunes are gone (as I don't keep a copy of my music files into my PC). This devastates me and I do not know what to do, please help me.
 

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
As to everything being saved, suggest you read the white lettering in the blue box in the link, entitled Refresh your PC. Notice where is says that "Apps you installed from discs or websites will be removed": How to give your Windows 8 PC a clean start with PC Refresh

Also, the ONLY way you can get everything back from a prior time is to do a full image backup of your PC. Even System Restore will only restore the Operating System, not your files or data.

To get your files back, I suggest using a Windows data recovery app. One free one is know as Recuva. The best one I've seen is Active@File Recovery Pro - and while it's free to install and try out, using it to recover files requires buying a license.
 

My Computer

System One

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