I have recently refreshed my PC as a malfunction has occurred when starting it up. I chose the option to refresh my PC as it states that my files will not be lost, but I did not know my programs will be lost. Now my Microsoft Office Professional Plus 2013 is gone which I don't have the product key to anymore and also all my songs stored in my iTunes are gone (as I don't keep a copy of my music files into my PC). This devastates me and I do not know what to do, please help me.
My Computer
System One
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- OS
- Windows 8.1