Windows 8 and 8.1 Forums

HP Laptop freezes

  1. #1


    Posts : 67
    win 8.1

    HP Laptop freezes


    my HP Laptop is 2 months old which came with Windows 8.1 preinstalled

    sometime it freezes or hangs

    should i blame the Laptop or windows

    does it happens frequently on your computer also or not

    my 6 year dell laptop which has windows 7, never behaves like this

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi makhan10,

    Please try the following and see if the issue persist:
    • Open taskmanager
      • Go to the tab startup
      • Disable everything

    • Open msconfig (press windows logo + r, type msconfig and press enter)
      • Go to the tab services
      • Check 'Hide microsoft services'
      • Uncheck all other services
      • Click apply, click ok

    • Reboot the system
      My System SpecsSystem Spec

  3. #3


    Posts : 67
    win 8.1


    thanks axe0 for your kind reply

    i dont want to mess with startup setting
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    This is for diagnostic purposes only, you can return it to the normal settings at any time.
      My System SpecsSystem Spec

  5. #5


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Download Process Explorer from Microsoft.com. It will allow you to find out what sub-process is locking it up.
      My System SpecsSystem Spec

  6. #6


    Posts : 67
    win 8.1


    thanks broe23
      My System SpecsSystem Spec

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