Windows 8 and 8.1 Forums


Login stuck at "Preparing Windows"

  1. #1


    Posts : 2
    Windows 8.1

    Login stuck at "Preparing Windows"


    My computer blue screen crashed several times in a row, and wouldn't get to the OS because of it. I then preformed a quick restore, and can get to the login screen now, but after my password is entered the screen says preparing windows for about 15 minutes, after which I get sent to a black screen with a mouse. Once I was given the notification that "ChangeIcon MFC Application has stopped working," though that only happened one of the times. What can I do?

      My System SpecsSystem Spec

  2. #2


    Eastbourne uk
    Posts : 89
    Windows 10 x64 Home Build (Version 1709) 16299.125


    Some how via safe mode you have to uninstall this update listed below
    that is if you cant get to control panel on main window

    1. Access Control Panel (I use Small Icons view)
    2. Click on Windows Update
    3. Click on Installed Windows Updates
    4. Look for Update for Windows 8.1 for x64-based Systems (KB2984006) and double click to uninstall it.
    5. Reboot when prompted and issue is fixed.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Unfortunately even in safe mode I get black screened; however that's only true of the desktop. I can open command prompt or task manager, they're just superimposed on the black screen.
      My System SpecsSystem Spec

  4. #4


    Eastbourne uk
    Posts : 89
    Windows 10 x64 Home Build (Version 1709) 16299.125


    task manager you can get to control pane find that update uninstall it and your computer should start working as it should do
      My System SpecsSystem Spec

  5. #5


    Posts : 31
    Windows 8.1 Pro


    The last time I got stuck at boot up it was caused by a bios setting "Protect Boot Area" or something like that.. As soon as I disabled it, everything went smoothly.
      My System SpecsSystem Spec

Login stuck at "Preparing Windows"
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