Windows 8 and 8.1 Forums


explorer.exe crashing persistently

  1. #1


    Posts : 19
    Windows 8.1

    explorer.exe crashing persistently


    Per title explorer.exe is crashing on a regular basis. Here are the last three crashes in Event Viewer.

    Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
    Faulting module name: QtCore_Ad_SyncNs_4.dll_unloaded, version: 4.8.2.0, time stamp: 0x50d3fca7
    Exception code: 0xc0000005
    Fault offset: 0x00000000000265fe
    Faulting process id: 0x2054
    Faulting application start time: 0x01d0e0ef337cc29b
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: QtCore_Ad_SyncNs_4.dll
    Report Id: a8ecbe9c-4cf1-11e5-8277-6057185d9818
    Faulting package full name:
    Faulting package-relative application ID:

    Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
    Faulting module name: QtCore_Ad_SyncNs_4.dll, version: 4.8.2.0, time stamp: 0x50d3fca7
    Exception code: 0xc0000005
    Fault offset: 0x000000000011b5f3
    Faulting process id: 0x3bc
    Faulting application start time: 0x01d0e0e09924d896
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Program Files\Autodesk\Autodesk Sync\QtCore_Ad_SyncNs_4.dll
    Report Id: 6b520e8f-4ce2-11e5-8277-6057185d9818
    Faulting package full name:
    Faulting package-relative application ID:


    Application: explorer.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 0000000070E4B5F3




    I will post the CBS file that was created when i ran SFCCBS.zipCBS.zip


    Edit:

    This is an issue occurring on a Dell Latitude 7350 laptop. Intel Core M-5Y711.2-2.9 GHz, Intel HD graphics card
    Last edited by mosthardcorest; 27 Aug 2015 at 15:39.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Try-

    Dism /Online /Cleanup-Image /RestoreHealth

    in an admin cmd prompt.

    Then sfc again.

    edit- You seem to have a driver problem-

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 19
    Windows 8.1


    I will try that when I get access again. Are you able to decipher which driver is the culprit?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Quote Originally Posted by David Bailey View Post
    Try-

    Dism /Online /Cleanup-Image /RestoreHealth

    in an admin cmd prompt.

    Then sfc again.

    edit- You seem to have a driver problem-

    Click image for larger version
    This driver update problem looks a lot like a false positive, but I cannot say for sure.
      My System SpecsSystem Spec

  5. #5


    Posts : 19
    Windows 8.1


    Hi all,

    I believe it is Autodesk that is causing the crashes. I've looked on their forums and am finding a lot of users reporting the same issue with Autodesk 360, their cloud service.
      My System SpecsSystem Spec

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