Windows 8 and 8.1 Forums


sfc cannot repair & trackpad freezes - brand new ThinkPad

  1. #1


    Posts : 12
    Win 8.1 Pro x64

    sfc cannot repair & trackpad freezes - brand new ThinkPad


    Hi Everyone,

    I've bought a new Lenovo ThinkPad T440s laptop, which I am generally very happy with, except for two issues.
    1. As I was upgrading from Win8 to Win8.1 and installing software, out of curiosity I ran sfc /scannow and it can back as corrupt and not able to repair (I then repeated three times with restarts, still no joy). I sent it back to be looked at, Lenovo returned it stating that it now passed all tests. However, when I run sfc / scannow, it still brings up the same result.

    Having said that, it appears to run just fine, except for:
    2. When it comes out of stand-by, the track-pad pointer freezes. I then have to use the Tab key to navigate to the Reboot thingy on the Start page. I have discovered that if I use the power button to put the laptop into sleep mode again and leave it for 10 minutes, when it comes out again, I can then use the trackpad as normal. (Hibernate is disabled, I put it to sleep and re-awaken by pressing the Power button)

    Before I return it to Lenovo I would like to better understand what is going on here. The second point is probably a driver issue, the first point is more concerning.

    Many thanks for any and all pointers, Chig.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please perform another sfc/scannow command in admin command prompt, reboot and try it again.
    After you have rebooted and tried it again, please upload the cbs.log file found in C:\Windows\Logs\CBS (where C is the letter of the windows partition, if you use another letter please use that letter)

    If the cbs.log file is too large, please use a 3rd party uploader.
      My System SpecsSystem Spec

  3. #3


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    That command is not for fixing faulty driver issues. After updating to 8.1. Microsoft Update should install the latest touchpad driver. If not, it should be available on Lenovo's support site for that model.

    As for the freezing after waking up from sleep mode. It is common for a device to not be awaje until the OS is done doing its checks and IRQ requests to hardware.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    No it isn't, it was specific for this "However, when I run sfc / scannow, it still brings up the same result. "
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    Win 8.1 Pro x64


    Hi again and thank you for your replies.

    I was definitely using the elevated command prompt to run sfc /scannow. Have rerun it again following your instructions axe0, and have attatched both a screen-grab of the sfc result, plus the cbs.log file.

    Broe23, after installing win8.1 I went to the Lenovo ThinkPad support site and downloaded/updated everything there which seemed appropriate. When I wake up the laptop after it has been asleep, the mouse pointer (sometimes, not every time) does not move. In the Mouse Properties dialogue box, under Pointer Options, I have 'Show location of pointer when I press the CTRL key' ticked, so I can find it, but it doesn't move. I have the latest Lenovo mouse driver.

    Looking back over my original entry, I see I could have written it clearer. When I wrote "However, when I run sfc / scannow, it still brings up the same result" I meant that after returning it to Lenovo, when I received it back a week later, I then ran sfc /scannow again and it 'showed the same result', i.e. it was still finding corrupted system files and still unable to repair them.

    Hope that has cleared up my inaccuracies, thank you, Chig.
    Attached Thumbnails Attached Thumbnails 2015-08-18-Administrator_ Command Prompt - sfc scannow.png  
    sfc cannot repair & trackpad freezes - brand new ThinkPad Attached Files
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    There seems to be a single problem with sfc/scannow, I have removed the false positives.
    Code:
    2015-08-18 13:40:55, Info                  CSI    000008ef [SR] Cannot repair member file [l:22{11}]"TipBand.dll" of Microsoft-Windows-TabletPC-InputPanel, Version = 6.3.9600.17484, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-18 13:40:55, Info                  CSI    000008f6 [SR] This component was referenced by [l:162{81}]"Package_274_for_KB3013769~31bf3856ad364e35~amd64~~6.3.1.5.3013769-337_neutral_GDR"
    2015-08-18 13:40:55, Info                  CSI    000008f8 [SR] Could not reproject corrupted file [ml:520{260},l:108{54}]"\??\C:\Program Files\Common Files\microsoft shared\ink"\[l:22{11}]"TipBand.dll"; source file in store is also corrupted
      My System SpecsSystem Spec

  7. #7


    Posts : 2,690
    Windows 3.1 > Windows 10


    Please Run > Dism /Online /Cleanup-Image /ScanHealth

    and then post windows\logs\dism > dism.log
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10
      My System SpecsSystem Spec

  9. #9


    Posts : 12
    Win 8.1 Pro x64


    Hi All,

    So far, so good. I went to DISM - Fixing Component Store Corruption in Windows 8 and ran the > /Restorehealth command, attached is the successful cleanup notification, and the ooops, just seen that KYHI asked me to run the /ScanHealth command. Duh, I jumped the gun. Anyway, the dism.log log is also attached.

    I've also downloaded the Windows8.1-KB3013769-x64.msu to my desktop but I haven't installed it yet, I also haven't rebooted yet.

    Thanks guys.

    BTW I do not have a touch-screen with this laptop, so have no use for any touch-screen related services etc running in the background. I will at some point have a Wacom tablet. TY.
    Attached Thumbnails Attached Thumbnails 2015-08-18-Administrator_ Command Prompt- DISM.png  
    sfc cannot repair & trackpad freezes - brand new ThinkPad Attached Files
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    A touchPAD is a built-in mouse.
    How it looks like:
    Click image for larger version
      My System SpecsSystem Spec

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sfc cannot repair & trackpad freezes - brand new ThinkPad
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