Windows 8 and 8.1 Forums


sfc cannot repair & trackpad freezes - brand new ThinkPad

  1. #11


    Posts : 12
    Win 8.1 Pro x64


    When I started this thread I considered whether to make two separate posts, or just the one. I decided to make just the one, but now it is getting a little complicated.

    axe0, Sorry yes, I see I've used the terms Mouse and Trackpad interchangeably. You are right, I have a track-pad on my ThinkPad, I do not have an additional mouse. Thank you for pointing that out. When I referred to mouse pointer, I meant the pointer on the screen, my bad.

    I'll wait to get a reply as to rebooting, installing and corrupt win8 files, before I do anything else.

    Apologies for my confusion.

      My System SpecsSystem Spec

  2. #12


    Posts : 2,690
    Windows 3.1 > Windows 10


    the corruption is > Microsoft-Windows-TabletPC-InputPanel

    That is a Tablet Input Panel = touchpad = mouse = whatever you want to call it..

    That KB is the one that contains the files that are corrupted = install the KB may solve your problem, as /restoreheatlh is referring to that KB

    If the issue continues with the mousepad/touchpad/input device - then you can un-install that KB and thus remove any prior instances of it > which may also resolve your issue(s)

    SFC is known to flag perfectly good files as corrupt - thus SFC is not the Best option to run...
    And the known source for some of the reported file corruption.. Although these are false positives on .json files
      My System SpecsSystem Spec

  3. #13


    Posts : 12
    Win 8.1 Pro x64


    KB3013769 was already installed. I uninstalled, rebooted, installed the newly downloaded file.

    This DISM was unknown to me. KYHI, I just discovered your SFC SCANNOW and DISM RESTOREHEALTH - Repair Corrupt Files and am working my way through it now.

    Thanks everyone. Actually it never occurred to me that the two issues might be related. If I understand correctly, the results of the two log files I uploaded indicate they are.

    I'm gonna play around with the info in KYHI's above mentioned thread. I understand that although SFC sometimes indicates corrupt files, they can be false-positives. Bit of a bummer really but I guess that's how life is.

    Cheers, Chig.

    Edit: sfc is still indicating corrupt files. DISM indicates no component store corruption.
    Attached Thumbnails Attached Thumbnails KB3013769.png  
    Last edited by chigwells; 18 Aug 2015 at 12:35.
      My System SpecsSystem Spec

  4. #14


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Quote Originally Posted by axe0 View Post
    No it isn't, it was specific for this "However, when I run sfc / scannow, it still brings up the same result. "
    That does nothing for the OP. Waking up a computer out of sleep mode is like waking up a person. It takes a bit for everything to wake up.

    They are seeing what is normal. It can take longer, depending on what software was left running when it went to sleep.
      My System SpecsSystem Spec

  5. #15



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Quote Originally Posted by broe23 View Post
    Quote Originally Posted by axe0 View Post
    No it isn't, it was specific for this "However, when I run sfc / scannow, it still brings up the same result. "
    That does nothing for the OP. Waking up a computer out of sleep mode is like waking up a person. It takes a bit for everything to wake up.

    They are seeing what is normal. It can take longer, depending on what software was left running when it went to sleep.
    Is this relevant? I have said nothing about waking it up

    @chigwells, that is because of the false positive that is coming from an windows update for windows 10, no need to worry about it.
    But if you want to be sure, search in the cbs.log for 'cannot repair'.
    The false positive files I left away, most likely you'll find them if you search:
    Code:
    2015-08-18 13:37:32, Info                  CSI    000004bc [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-08-18 13:37:32, Info                  CSI    000004be [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
      My System SpecsSystem Spec

  6. #16


    Posts : 12
    Win 8.1 Pro x64


    Hello again guys, thanks everyone for your inputs!

    Well last night I went back to Lenovo support and did my best to make sure I have newest drivers all-round. I uninstalled that KB3013769 thingy, rebooted and re-installed.

    After all these updates and reinstall, I get exactly the same results with sfc and dism, duh. sfc still reports corrupt files. The dism /restorehealth again comes up as 'clean'.

    I have also left the laptop in sleep mode for a couple of longer sessions and a few shorter sessions, overnight. Happily, each and every time when I woke up the laptop, the track-pad/mouse pointer worked fine and did not freeze.

    Conclusion: I was concerned that my brand new laptop was somehow broken or corrupted, as it was continually indicating the corrupt system files under sfc. I think now, after KYHI's pointer that this can be a false positive, just to relax and let it be.

    I'd like to thank axe0, broe23, and KYHI for all your helpful advice. Virtual beers all round!

    Moral of the story: If M$ wouldn't keep chopping and changing their OS, we'd all be more experienced with the OS. I was just starting to get an understanding of Win7, and my laptop dies, and guess what, new lappie comes with new OS.

    I'm gonna close this up now as resolved, TYVM.
      My System SpecsSystem Spec

  7. #17


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    No problem. It is always best to take all input and make sure that you have covered the basis. You never know how easy or hard these issues can be. Make a drive image backup, so that if it happens again, you can have it handy if all things tried fail.
      My System SpecsSystem Spec

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sfc cannot repair & trackpad freezes - brand new ThinkPad
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