Solved Computer Freezes UP

rjordan393

New Member
Messages
25
Hello,
I am now using windows 8.1 after trying out windows 10. Windows 10 on my machine was less stable then windows 8.1.
But on both versions, my computer would freeze up if I worked my mouse quickly over my choices. Then I have to wait up to 2 to 5 minutes and then its ok again. Where should I look to prevent it from freezing up?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 3847
    Memory
    4.0 G Ram
    Graphics Card(s)
    Intell (R) HD Graphics
    Hard Drives
    WD
    Browser
    Internet Explorer
    Antivirus
    Norton
Hi have you run CCleaner or an Anti-Malware at all
that is what I would try and see if there is any improvement
 

My Computer

System One

  • OS
    Windows 10 x64 Home Version 1803 (Build 17134).472
    Computer type
    Laptop
    System Manufacturer/Model
    HP 15-bw067sa
    CPU
    AMD Dual-Core Processor E1-7010(1.5GHz)
    Motherboard
    HP
    Memory
    4096MB RAM
    Graphics Card(s)
    AMD Radeon tm R2 Graphics
    Screen Resolution
    1366x768 Pixels
    Hard Drives
    Toshiba
    Case
    True Blue
    Cooling
    Fan
    Keyboard
    Prection Touchpad
    Mouse
    Built in with touch keyboard
    Internet Speed
    Fast
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 365 new version: Fast Track Office 2016
    CCleaner
I'll give Malwarebytes anti malware a try. I used to have Ccleaner but it removed files that were ok. If I use it again, I will have to better understand its language as to what gets cleaned.
Update:
After running the Malware, the problem seems to have ceased. I'll wait a day or two before I mark it solved.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 3847
    Memory
    4.0 G Ram
    Graphics Card(s)
    Intell (R) HD Graphics
    Hard Drives
    WD
    Browser
    Internet Explorer
    Antivirus
    Norton
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