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NEW ASUS X551M Laptop that gives error message

  1. #1

    NEW ASUS X551M Laptop that gives error message


    NEW ASUS X551M Laptop that gives error message (See attached PIC) and will not boot to OS Windows 8.1.
    There were no recovery discs etc with this computer and no way now to get to the web to down load to it that I am aware of. Help please?Click image for larger version

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Pressing F8 at boot does nothing ? I would contact ASUS since laptop is new. Is there any product key anywhere on system ? Ever create a USB Recovery drive from control panel when bought ? Need to basically do this as can get Windows 8.1 through download then make a USB bootable drive. Sure you will need a product key to activate. Have access to another PC or laptop to download.
    If media creation tool gives to trouble creating USB bootable drive can use this Rufus - Create bootable USB drives the easy way


    Windows 8 and Windows 8.1 ISO - Download or Create
    Create installation media for Windows 8.1 - Windows Help


      My System SpecsSystem Spec

  3. #3


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I think it was F8 or F9 on boot up that did the factory restore on my ASUS laptop when I bought it. I've since nuked the factory install for a clean install of windows 8.1. The Windows 8.x product code is embedded in the BIOS and not printed on the COA sticker. If you know what version was installed by ASUS, you can download the matching version here, Create installation media for Windows 8.1 - Windows Help and do a clean install with it. It will read and use Windows 8.0 and 8.1 product codes, even OEM embedded codes.
      My System SpecsSystem Spec

  4. #4


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by alphanumeric View Post
    I think it was F8 or F9 on boot up that did the factory restore on my ASUS laptop when I bought it. I've since nuked the factory install for a clean install of windows 8.1. The Windows 8.x product code is embedded in the BIOS and not printed on the COA sticker. If you know what version was installed by ASUS, you can download the matching version here, Create installation media for Windows 8.1 - Windows Help and do a clean install with it. It will read and use Windows 8.0 and 8.1 product codes, even OEM embedded codes.
    Says F8 on BSOD figured did OP try it. Did same with this system and my other ASUS system which had win 7 went to win 8 knew then i was not going back to 7, at time i had the disc though. Right only on a COA sticker when you get a disc i believe with system..
    Stole my link, already posted above
      My System SpecsSystem Spec

  5. #5


    @Jds63 thanks for response.
    Pressing F8 does it brings me to the menu for safe boot debugging etc etc, but when I try each of them I get this error message next which is diff than the original post I noticed..


    @ alphanumeric, Thanks you as well for teh response...I have no idea what version and from reading CS Horror stories I am not sure ASUS would be of help, however I may have to go that route soon. I have opened the BIOS screen, did not see the version except for 8.X ?
    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Windows recovery has been F8 forever and a day, I think its F9 for the ASUS factory recovery. Just not 100% sure and can't test it now. Up until Windows 8, the OEM COA sticker had a code on it. Now they don't because the actual product code on OEM installs is embedded in the BIOS. For Windows 7 and earlier, there is no product code embedded in the BIOS, only OEM activation info.
      My System SpecsSystem Spec

  7. #7


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Your welcome, ASUS is decent on support called them in past and system is new. Looks to me like need to do what was told in our posts to you.
      My System SpecsSystem Spec

  9. #9


    Honestly jds63 I have no idea how supportive they (ASUS) are. Could be wonderful, just said what I have reviewed while researching the issues, before landing here. Personally all of it is a bit above my pay grade if you know what I mean. Just thought I would give it a shot on my own, seeing as I just received the computer like a month ago, if that. Thought maybe there would be a way to get a recovery disc seeing as though my fiance when she set it up did not do a recovery disc, and personally I never would have even thought to do one either.
      My System SpecsSystem Spec

  10. #10


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    The installed version is likely 8.1 or 8.1 Single language. On mine it was 8.0 Core. If I install Windows 8.1 from the link I posted it installs without asking for a product code and activates online automatically with no issues.
      My System SpecsSystem Spec

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NEW ASUS X551M Laptop that gives error message
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