Windows 8 and 8.1 Forums


NEW ASUS X551M Laptop that gives error message

  1. #11


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    USB recovery drive what needed to make for one, done in control panel. Don't go by everything you hear so many opinions on who is bad and who is good with support. Thing is, it is brand new, did you add anything to it, since then as how this was possibly caused, if read link i provided to from Microsoft. We can help this way, but when a system is under warranty always good to also give them a try.

      My System SpecsSystem Spec

  2. #12


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by alphanumeric View Post
    The installed version is likely 8.1 or 8.1 Single language. On mine it was 8.0 Core. If I install Windows 8.1 from the link I posted it installs without asking for a product code and activates online automatically with no issues.
    There is good hope !!
      My System SpecsSystem Spec

  3. #13


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by dpeco33 View Post
    Honestly jds63 I have no idea how supportive they (ASUS) are. Could be wonderful, just said what I have reviewed while researching the issues, before landing here. Personally all of it is a bit above my pay grade if you know what I mean. Just thought I would give it a shot on my own, seeing as I just received the computer like a month ago, if that. Thought maybe there would be a way to get a recovery disc seeing as though my fiance when she set it up did not do a recovery disc, and personally I never would have even thought to do one either.
    When I got mine there was no utility to create a recovery disk set. The only one available was for windows 7 and didn't work in Windows 8. I went back and forth with ASUS tech support via e-mail and it was a very painful frustrating endeavor. Eventually I determined that you had to run the Create a Recovery Drive utility in control panel and check the box for "Copy the recovery partition from the PC to the recovery drive" option. I abandoned that though when I put my SSD in, it wouldn't work anymore. I was wanting to do a clean install anyway to ditch all the ASUS installed bloat.
      My System SpecsSystem Spec

  4. #14


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by alphanumeric View Post
    The installed version is likely 8.1 or 8.1 Single language. On mine it was 8.0 Core. If I install Windows 8.1 from the link I posted it installs without asking for a product code and activates online automatically with no issues.
    There is good hope !!
    If the COA sticker doesn't say Pro on it, it's one of those. If the device is very inexpensive I would think its the Single Language version.
      My System SpecsSystem Spec

  5. #15


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by dpeco33 View Post
    Honestly jds63 I have no idea how supportive they (ASUS) are. Could be wonderful, just said what I have reviewed while researching the issues, before landing here. Personally all of it is a bit above my pay grade if you know what I mean. Just thought I would give it a shot on my own, seeing as I just received the computer like a month ago, if that. Thought maybe there would be a way to get a recovery disc seeing as though my fiance when she set it up did not do a recovery disc, and personally I never would have even thought to do one either.
    When I got mine there was no utility to create a recovery disk set. The only one available was for windows 7 and didn't work in Windows 8. I went back and forth with ASUS tech support via e-mail and it was a very painful frustrating endeavor. Eventually I determined that you had to run the Create a Recovery Drive utility in control panel and check the box for "Copy the recovery partition from the PC to the recovery drive" option. I abandoned that though when I put my SSD in, it wouldn't work anymore. I was wanting to do a clean install anyway to ditch all the ASUS installed bloat.
    Guess is why so many make system image form programs like Macrium reflect. Thought with USB recovery drive be able to get to more options for repair rather then being stuck like this now.

    Never use e-mail support much more frustrating, some tech help are helpful and knowledgeable even if reading off a screen or saying hold on, need ask someone.
      My System SpecsSystem Spec

  6. #16


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by dpeco33 View Post
    Honestly jds63 I have no idea how supportive they (ASUS) are. Could be wonderful, just said what I have reviewed while researching the issues, before landing here. Personally all of it is a bit above my pay grade if you know what I mean. Just thought I would give it a shot on my own, seeing as I just received the computer like a month ago, if that. Thought maybe there would be a way to get a recovery disc seeing as though my fiance when she set it up did not do a recovery disc, and personally I never would have even thought to do one either.
    When I got mine there was no utility to create a recovery disk set. The only one available was for windows 7 and didn't work in Windows 8. I went back and forth with ASUS tech support via e-mail and it was a very painful frustrating endeavor. Eventually I determined that you had to run the Create a Recovery Drive utility in control panel and check the box for "Copy the recovery partition from the PC to the recovery drive" option. I abandoned that though when I put my SSD in, it wouldn't work anymore. I was wanting to do a clean install anyway to ditch all the ASUS installed bloat.
    Guess is why so many make system image form programs like Macrium reflect. Thought with USB recovery drive be able to get to more options for repair rather then being stuck like this now.

    Never use e-mail support much more frustrating, some tech help are helpful and knowledgeable even if reading off a screen or saying hold on, need ask someone.
    The replies I got seemed to be from a script. The recovery drive I believe, lets you do a refresh or reset. It just does it from the OEM recovery image that you copy to it. Mine required a 16 GB flash drive. I think I used it once. Doing a reset puts it back to OOBE, Out of the Box Experience. It's just like it was the first time you turned it on after unpacking it.
      My System SpecsSystem Spec

  7. #17


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by alphanumeric View Post

    When I got mine there was no utility to create a recovery disk set. The only one available was for windows 7 and didn't work in Windows 8. I went back and forth with ASUS tech support via e-mail and it was a very painful frustrating endeavor. Eventually I determined that you had to run the Create a Recovery Drive utility in control panel and check the box for "Copy the recovery partition from the PC to the recovery drive" option. I abandoned that though when I put my SSD in, it wouldn't work anymore. I was wanting to do a clean install anyway to ditch all the ASUS installed bloat.
    Guess is why so many make system image form programs like Macrium reflect. Thought with USB recovery drive be able to get to more options for repair rather then being stuck like this now.

    Never use e-mail support much more frustrating, some tech help are helpful and knowledgeable even if reading off a screen or saying hold on, need ask someone.
    The replies I got seemed to be from a script. The recovery drive I believe, lets you do a refresh or reset. It just does it from the OEM recovery image that you copy to it. Mine required a 16 GB flash drive. I think I used it once. Doing a reset puts it back to OOBE, Out of the Box Experience. It's just like it was the first time you turned it on after unpacking it.
    Yes, only reason to make USB recovery drive is in that situation, if installed with a disc or have a disc no need to make one.
    Were you mentioning something about Windows 8.1 being able make an image or did it ever have this capability ?
      My System SpecsSystem Spec

  8. #18


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by jds63 View Post

    Guess is why so many make system image form programs like Macrium reflect. Thought with USB recovery drive be able to get to more options for repair rather then being stuck like this now.

    Never use e-mail support much more frustrating, some tech help are helpful and knowledgeable even if reading off a screen or saying hold on, need ask someone.
    The replies I got seemed to be from a script. The recovery drive I believe, lets you do a refresh or reset. It just does it from the OEM recovery image that you copy to it. Mine required a 16 GB flash drive. I think I used it once. Doing a reset puts it back to OOBE, Out of the Box Experience. It's just like it was the first time you turned it on after unpacking it.
    Yes, only reason to make USB recovery drive is in that situation, if installed with a disc or have a disc no need to make one.
    Were you mentioning something about Windows 8.1 being able make an image or did it ever have this capability ?
    The image I was referring to is in the OEM recovery partition, that gets copied to the thumb drive. The OEM creates it and its what's used to do the factory reset.
      My System SpecsSystem Spec

  9. #19


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by alphanumeric View Post

    The replies I got seemed to be from a script. The recovery drive I believe, lets you do a refresh or reset. It just does it from the OEM recovery image that you copy to it. Mine required a 16 GB flash drive. I think I used it once. Doing a reset puts it back to OOBE, Out of the Box Experience. It's just like it was the first time you turned it on after unpacking it.
    Yes, only reason to make USB recovery drive is in that situation, if installed with a disc or have a disc no need to make one.
    Were you mentioning something about Windows 8.1 being able make an image or did it ever have this capability ?
    The image I was referring to is in the OEM recovery partition, that gets copied to the thumb drive. The OEM creates it and its what's used to do the factory reset.
    No, i understood that part, maybe thinking of Windows 7 having system image choice in same area USB recovery drive is in control panel now.
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
NEW ASUS X551M Laptop that gives error message
Related Threads
BSOD on Asus ROG Laptop in BSOD Crashes and Debugging
Hi everyone, Apologies for the vague title; my BSODs never seem to happen for any reason in particular. This morning alone I started up my laptop and it gave me the BSOD twice without me even using the laptop yet. These have been occurring since I purchased my laptop around a year ago, it'll...
Hey there guys. I started building computers about 3 years ago, and have only used Windows 7. But now I just purchased a Asus Q301L Laptop with Windows 8.1, and do not have a Windows 8 install disc to do a fresh install. So I decided to clone the 500GB HDD originally installed on the Laptop to a...
Asus laptop does not boot in General Support
When I turn on my friend's Asus Windows 8 laptop, the backlit keyboard lights up momentarily, the screen stays blank. I can hear the hard drive spinning, but nothing happens onscreen. I can get in the Setup menu by pressing F2 on boot. I've turned off Fast Boot, did not help. Any ideas what...
I got into BIOS and found a menu I've never seen before. Add boot option. Path to boot option. Create. The add boot option doesn't accept letters or numbers. Any input is 'out of range'. Asus model X551M, has a 500 gig hard drive.
Win 8.1 and old Asus Z71a laptop in Drivers & Hardware
I have an old Asus Z71a laptop which has run XP.pro for years. I installed Win 8.1 x86 on it today and it seems to run fine in 2 Gb ram. However, I need drivers! With such old equipment, this may be a tall order. But does anyone know where I can get chipset, network, wireless, video, and audio...
Asus laptop sm bus controller in Drivers & Hardware
Hi all,I have a Asus laptop model X54H and I had windows 7 on it oringinally and I installed windows 8,my problem is I was going to download some pictures from my camera SD card and when I put it in it did nothing,I think I need a driver but don't know where to get one.Keep in mind I am not comp....
Asus laptop SD needs a driver? in General Support
I just installed windows 8 . I did have windows 7,but after I installed 8 I went to download some pics from my cameras SD card and it doesn't work.Do I need to install drivers for it. Keep in mind I am not computer savvy LOL...Please help I would greatly appreciate it
Eight Forums Android App Eight Forums IOS App Follow us on Facebook