Windows 8 and 8.1 Forums


Help, corrupted files stopping windows 8 from running.

  1. #1


    Posts : 7
    32bit windows 8

    Help, corrupted files stopping windows 8 from running.


    So windows 8 was trying to install an update like it does every couple days but kept failing and undoing changes, this process had become very annoying due to this being a new laptop, anyway yesterday the update failed but the computer stopped working so i had to switch it off. i turned it back on and it went to 35% download done and then just skipped it.
    once i logged on the computer was running like a slug, could barely open anything on the computer.
    i ran it in safe mode and spent most of the day trying to figure it out but im not great with computers so i got to the point of making (sfc.details) folder and finding the errors.
    im not really sure where to go from here and would really appreciate some help.

    thanks in advance.

    sfcdetails.rar

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I found these errors---

    Code:
    2015-06-21 15:36:08, Info                  CSI    000009d4 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    
    2015-06-21 15:36:10, Info                  CSI    000009d6 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    
    
    2015-06-21 15:36:10, Info                  CSI    000009d7 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
    
    
    CSI    00000fd4 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    
    
    2015-06-21 15:45:44, Info
    
    
     CSI    00000fdb [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    
    
    2015-06-21 15:45:44, Info                  CSI    00000fdc [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
    Have you tried running-

    Dism /Online /Cleanup-Image /RestoreHealth

    in admin cmd prompt ?

    Then running sfc /scannow ?
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    32bit windows 8


    i ran the dism and it replied (deployment images servicing and managment tool version :6.3.9600.17031
    not really sure what this means but it did not fix anything
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by snoozer View Post
    i ran the dism and it replied (deployment images servicing and managment tool version :6.3.9600.17031
    not really sure what this means but it did not fix anything
    It might take an hour to finish.
    It hangs on 20% for a long time.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    32bit windows 8


    hmm thats odd because im not getting any type or % tracker of sorts

    "edit" its actually doing it now and stuck on 20% as you said
    will update once its finished.
    again thanks for the help
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by snoozer View Post
    hmm thats odd because im not getting any type or % tracker of sorts
    Give it time.
    It should look similar to this when done-

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    32bit windows 8


    ok so after the dism it came up with this

    error: 0x800f0906
    the source file could not be downloaded.
    use the source option to specify the location of the files that are required to restore the feature.
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by snoozer View Post
    ok so after the dism it came up with this

    error: 0x800f0906
    the source file could not be downloaded.
    use the source option to specify the location of the files that are required to restore the feature.
    If you have Windows Update KB 3022345

    Uninstall it & run the scan again.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    32bit windows 8


    ok so yeah that update has been installed but when i tried to uninstall it it came up with this msg

    the windows installer service could not be accessed. this can occur if the windows installer is not correctyl installed

    i uninstalled a voice com though and it worked fine.
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by snoozer View Post
    ok so yeah that update has been installed but when i tried to uninstall it it came up with this msg

    the windows installer service could not be accessed. this can occur if the windows installer is not correctyl installed

    i uninstalled a voice com though and it worked fine.
    Maybe start the service & try uninstalling again-

    Click image for larger version
      My System SpecsSystem Spec

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Help, corrupted files stopping windows 8 from running.
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