Windows 8 and 8.1 Forums


Laptop thinks it's touch screen after update

  1. #11


    Posts : 5
    Windows 8.1


    It should be on a label on the underside, but don't worry about it; this one is a Series 3.

      My System SpecsSystem Spec

  2. #12


    Posts : 8
    Windows 8.1


    Ah, I see! Thanks! Just to get it out there, maybe it's of use to somene, it's a Samsung NP550P5C
      My System SpecsSystem Spec

  3. #13


    Posts : 2
    Windows 8.1


    My Samsung Notebook is 2 years old also. It is a Series 3 ... NP355E5C
      My System SpecsSystem Spec

  4. #14


    Posts : 8
    Windows 8.1


    Seems to be a Samsung issue... Will see if I can contact them and lead them to this thread so they can be of assistance. If I get a reply I'll let you guys know.
      My System SpecsSystem Spec

  5. #15


    Posts : 5
    Windows 8.1


    A co-worker of mine has the same model as I do, and it turns out he isn't experiencing the problem, but he did a clean install several months ago when his HDD failed. It looks like it's some bad interaction with the factory-installed Windows, specifically.
      My System SpecsSystem Spec

  6. #16


    Posts : 8
    Windows 8.1


    I tried contacting Samsung Support, going to their US branch first. Couldn't get any help since as soon as he ran the model, he told me whe could do nothing since it was purchased in Chile. So I contacted the Chilean branch, and was told to do a full restore using Samsung Recovery Solutions to fix the issue, which I honestly, can't be bothered doing a back up of almost 1TB of data. So apparently, that's the solution! If any of you can contact US Samsung Support and get a better option, please, do let me know!
      My System SpecsSystem Spec

  7. #17


    Posts : 5
    Windows 8.1


    I'm in Canada, actually, so I'm not sure it's US support I'd be dealing with either. As this is just a machine I use for work, I guess I'll be wiping it, if that's the easiest fix.
      My System SpecsSystem Spec

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Laptop thinks it's touch screen after update
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