Solved After restart stuck on 'Hi we're setting things up" msg

elena123

New Member
Messages
6
Hi everyone!

After regular restart my Lenovo Y510P started behaving strange. I was able to login to my profile, but after that I have received error that OneDrive could not start.
OneDrive options: This service isnt available right now- please try again later.
I cancelled out of that screen (this was the only option).
Next I get a screen changing colours that says Hi, we are setting things up for you, installing your apps.

It does this for good few minutes each time.Then I get more errors that my Desktop profile was moved or deleted and I am presented with a gray desktop, no apps, blank task bar.
When i click Windows logo in the left bottom corner - there are no apps at all.
It also produces 2 errors (attached) that it could not connect to Windows services which could prevent standard users from logging in, and that
Desktop could not be loaded.

So far I have not had to come to the point of being helpless enough to ask for help. I had this laptop for about 1.5 years.
Have not installed any new programs. I have Kaspersky for anti virus and firewall. And Malwarebytes as well I believe.
This was just a regular restart.
I have a recent restore point but cannot get to this. Am I facing at complete system restore? :(
Any assistance would be very much appreciated!

I have googled the error already but havent been able to solve issue as other people have.
Restarted about 6 times. Does this each time.
Thank you for any assistance! Lena.
. 20150620_133349.jpg2015-06-20 13.40.45.jpg
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y510P
    Graphics Card(s)
    Nvidia
Ever happen to create a USB recovery drive when bought the LAPTOP,done in control panel under Recovery ? Have a windows disc.
Have no access to anything, just blank screen with this error ? Does charms bar show at all ?
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Messed with it a bit and was able to get to control panel and to my restore options. I do have about 2 week old restore point I can use.
I see that Cumulative Update KB3058515 took place on 6/16 which is the last update made to the OS. So it isnt the update (hopefully).

Reviewing Administrative Options, and log mentioned in error msg. I am hoping restore as last resourt but afraid the same will happen again.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y510P
    Graphics Card(s)
    Nvidia
Messed with it a bit and was able to get to control panel and to my restore options. I do have about 2 week old restore point I can use.
I see that Cumulative Update KB3058515 took place on 6/16 which is the last update made to the OS. So it isnt the update (hopefully).

Reviewing Administrative Options, and log mentioned in error msg. I am hoping restore as last resourt but afraid the same will happen again.

If can do that first system restore, see if helps, otherwise like to try to get to recovery options from change PC settings.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Hmm... restore to few days ago did not help. Restore completed successfully. But upon startup has gone to the same screen and same message...
so this update seemed to mess with Group Policy and this is exactly what causes errors in Event Viewer...
I do have another restore point from a month ago... laptop is busy at the moment, trying to log me in still, with same symptoms so far...
, will update if reverting one month back worked.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y510P
    Graphics Card(s)
    Nvidia
Definitely as we know these both errors are related, could be due to network, corrupted files and software or driver conflict.
Found these two articles on it, but if can get to Admin command prompt like to try System file checker and DISM commands.
Copy paste first in command prompt then press enter, copy paste second and press enter. Let me know can not get access to Admin Command Prompt, then may have to try Advanced recovery options.

Again, no media (disc) from Windows 8.1 ?

sfc /scannow

Dism /Online /Cleanup-Image /RestoreHealth


Desktop blank and apps deleted. - Microsoft Community

Failed to Connect to a Windows Service ""windows could not - Microsoft Community
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
No disk or USB available, my restore options are built in - on a partition. Last time I tried full restore I found something online and
created USB boot "disk". That was with previous laptop with Win 7. Havent done this yet with this one.

Got message restore wasnt fully done because of Kaspersky. Disabling Kaspersky and trying again. Thank you for suggestions - Once it comes back up
I will run the commands. Will check out the articles while it is restoring.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y510P
    Graphics Card(s)
    Nvidia
Wondering if Kapersky was ever your problem to begin with, yes, some Anti-Viruses screw with system restore, even disabling them does nothing sometimes as see system restore as something trying to make changes to system and prevents them. Hopefully yours helps disabling it. Used BitDfender once, did same to me.

Are you able to access Command prompt through regular desktop or not ? First step when bought system was to make a USB Recovery drive for situations like this, unless had the Windows 8.1 disc.

You are most welcome !
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
Second recovery attempt didnt help. I am getting same thing - after restart the "hi" message again and empty profile.
Now no desktop unavailable error. But error of being unable to connect to Windows Services is there still.
Ran disk C check and found quite a few errors. Will be copying all my files into external drive overnight to prep for full OS reinstall.
I read the articles - tried some info suggested. No luck.
Was able to get to various places by pressing windows logo on keyboard and X at the same time.
Was able to open elevated cmd prompt. Right now running sfc/scannow .

I have a month old restore I havent yet done, will try after running the commands.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y510P
    Graphics Card(s)
    Nvidia
Second recovery attempt didnt help. I am getting same thing - after restart the "hi" message again and empty profile.
Now no desktop unavailable error. But error of being unable to connect to Windows Services is there still.
Ran disk C check and found quite a few errors. Will be copying all my files into external drive overnight to prep for full OS reinstall.
I read the articles - tried some info suggested. No luck.
Was able to get to various places by pressing windows logo on keyboard and X at the same time.
Was able to open elevated cmd prompt. Right now running sfc/scannow .

I have a month old restore I havent yet done, will try after running the commands.

Let me know first what happens with system file checker and DISM. Saying can access system restore to go back to an earlier date, as this may help unless it is something more. You mean ran chkdsk and found errors on the hard disk ? If so, what commands chkdsk c: /f /r ?

What files talking about copying, things need to backup ? Chances last resorts be reset or refresh, as only thing can do without a OS disk.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
I had a Windows 7 computer that did something similar to this, as every time I would log in, it would say "Could not start "User Profile Service" and the User Profile Service sometimes gets corrupt by either a virus, or could be sometime hardware related.

I tried doing a chkdsk to fix the hard drive and the file system, but the attempts would always fail, as it said "Couldn't Lock Current drive, Windows Resuming" or something of that sort. This happened during a reboot, as it would prompt me to reboot to run the test.

Ultimately found out that my Hard disk was failing. I found this out as I booted into a DOS environment "Non-UEFI" and did a hard disk scan, and the mechanics stress test failed after 3 minutes, and bad sectors were found about 7 GB into reading the disk sectors.

I bought a new hard drive, and reinstalled Windows, Problem was gone.

That was my issue, but may not be the same issue you are having.

You can try to reset or refresh the PC as well, to try to remedy the problem, but if a refresh or reset fails, then I would look for either a new hard drive, or if that is a brand new pc, send it in for service.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    Intel Core 2 Quad Q6600 2.40 ghz
    Motherboard
    ASUS P5K PRO
    Memory
    2 GB DDR2
    Graphics Card(s)
    PNY NVIDIA Geforce GT 630
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
I didnt realise that I forgot to update the thread with results. My apologies for delay.
Ran sfc/scannow and ran Dism /Online /Cleanup-Image /RestoreHealth. I think restore health fixed the issue. Have not had the issue repeat after that.
Let me also mention that prior to that I did windows restore to an earlier save point about a month ago and disabled automatic install of updates.
Then ran both commands. The issue has not returned yet.

Thank you both for assistance and advice! I had a thought that my hard drive might be failing as well...
Did chkdsk and it fixed some errors in C. The laptop is barely 2 years old, and so far I had great experience
and reliability with Lenovo brand. So hoping this is just a hiccup...

But I also went to the store and grabbed a 2TB external drive which I am backing up to, just in case :).
I have lots of photography on my laptop, graphics work, plugin config changes logs from server I administer -
these are the most important files I absolutely cannot lose.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y510P
    Graphics Card(s)
    Nvidia
Glad it is working now, no issues. Little confused said ran SFC and DISM and that felt it fixed the issue, but ran it prior to that meaning before and it worked and from also disabling install automatic updates? If worked before, from restore point, did not remember this mentioned ?

Not a good idea to disable automatic updates as these will be the important one it does it for, any reasons why did this ?
Leaving this way have to check windows update least once a week see if there is any.

Anyways, if working wait a bit longer, make another manual restore point leave that for longer period of time till you know for sure, then clear all restore points and make just one, saving disk space.

Should always back up important files and also do yourself a favor if all is well, make a USB Recovery drive now, in control panel under Recovery, with flash drive. YW
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
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