Windows 8 and 8.1 Forums


Start Menu Crashes Upon Opening

  1. #1

    Start Menu Crashes Upon Opening


    Whenever I open the start menu, then fully expand it by hitting the arrow button, the start menu will freeze before crashing and sending me back to the unexpanded menu. Also, whenever I try to search for something using the sidebar menu, the menu will freeze after a few seconds of my typing. This happened after I got the reserve Windows 10 update/message. I have all of the latest windows updates and have cleaned the registry files. My system info is below.

    OS Version: Microsoft Windows 8.1 Pro, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4094 Mb
    Graphics Card: ATI Radeon HD 4800 Series, 512 Mb
    Hard Drives: C: Total - 953765 MB, Free - 564982 MB;
    Motherboard: Gigabyte Technology Co., Ltd., EP45-UD3R
    Antivirus: Ad-Aware Antivirus, Updated and Enabled

    I appreciate any help given. Thank you.

      My System SpecsSystem Spec

  2. #2


    Boston
    Posts : 25
    Windows 8.1 Pro x64


    What do you mean cleaned registry files? When someone has issues and they've been in the registry it is usually the problem
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by zahl View Post
    What do you mean cleaned registry files? When someone has issues and they've been in the registry it is usually the problem
      My System SpecsSystem Spec

  4. #4


    Sorry, I mean that I used a registry cleaner (wise registry cleaner). Also, I used the registry cleaner a few days after this problem first occurred.

    The timeline was: worked fine, windows update happened with ability to reserve windows 10 and immediately the problem started after the update, after the problem started I scanned my computer and ran the registry cleaner.
      My System SpecsSystem Spec

  5. #5


    Boston
    Posts : 25
    Windows 8.1 Pro x64


    Quote Originally Posted by DJCook105 View Post
    Sorry, I mean that I used a registry cleaner (wise registry cleaner). Also, I used the registry cleaner a few days after this problem first occurred.

    The timeline was: worked fine, windows update happened with ability to reserve windows 10 and immediately the problem started after the update, after the problem started I scanned my computer and ran the registry cleaner.
    Well, you just found your problem. Restore a backup of your registry that I hope you made and never run a registry cleaner again. Like really, never
      My System SpecsSystem Spec

  6. #6



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Quote Originally Posted by zahl View Post
    Quote Originally Posted by DJCook105 View Post
    Sorry, I mean that I used a registry cleaner (wise registry cleaner). Also, I used the registry cleaner a few days after this problem first occurred.

    The timeline was: worked fine, windows update happened with ability to reserve windows 10 and immediately the problem started after the update, after the problem started I scanned my computer and ran the registry cleaner.
    Well, you just found your problem. Restore a backup of your registry that I hope you made and never run a registry cleaner again. Like really, never
    He used it after the problem started.

    Which start menu do you have installed? Classic Shell?
      My System SpecsSystem Spec

  7. #7


    Yes, I have the classic shell start menu installed.
      My System SpecsSystem Spec

  8. #8



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    It could be a software conflict with GWX then or something was "patched. try uninstalling classic shell and just use windows own start screen/apps screen until you get Win10, or cancel your reservation and uninstall the update for the upgrade if you don't want it
      My System SpecsSystem Spec

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