Windows 8 and 8.1 Forums


My Laptop pad/pointer keeps missing help!

  1. #11


    Did the laptop come with Windows 8.1 or did you upgrade?

    Have you tried installing the latest Synaptics touchpad driver from HP or uninstalling the touchpad driver, rebooting then let Windows rediscover the touchpad and reload the driver?

    HP Pavilion 15-n230us Notebook PC (ENERGY STAR)

    Click image for larger version

      My System SpecsSystem Spec

  2. #12


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Yes I have done all the above... It is frustrating to say the least..
      My System SpecsSystem Spec

  3. #13


    You didn't answer my question: Did the laptop come with Windows 8.1 or did you upgrade?

    Also, do you have everything backed up or at least any data you don't want to lose. Best would be an image backup using Macrium Reflect Free to an external USB hard drive.
      My System SpecsSystem Spec

  4. #14


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Oh sorry missed that part. It came with Windows 8 then updated to 8.1 I need to do that I have an external hard drive. Will work on that. Thanks
      My System SpecsSystem Spec

  5. #15


    Since you can boot normally, I'd suggest doing a Repair Install using Windows 8.1 media downloaded from Microsoft. It will use the Windows 8 install key embedded in your BIOS and activate just fine.

    See here: Windows 8 and Windows 8.1 ISO - Download or Create

    The updated Option One shows you how to use a Microsoft provided tool (mediacreationtool.exe) to download any version of 8.1 for either 32 or 64 bit, regardless of what computer (bit wise) you are running from. Make sure you get the one that matches what you have.

    Mediacreationtool must be run from a Windows 7, 8 or 8.1 computer.

    Next, do a Repair Install: Repair Install Windows 8

    This will not touch your data but you will have to reinstall some of your programs. Still best to have a good image backup just in case something goes wrong.
      My System SpecsSystem Spec

  6. #16


    Well I had to do a factory reset because not just the pointer was having issues when I did a sf/scannow I had tons of corrupted files that could not be fixed.. So when I did the factory reset guess what the pointer still freezes all the time and the files are corrupted. No offense but I prefer a better OS. They want us to go to windows 10 when 8.1 has issues I cannot imagine windows 10. YIKES!! I will have to send the laptop into HP.
      My System SpecsSystem Spec

  7. #17


    Quote Originally Posted by steadyone View Post
    Well I had to do a factory reset because not just the pointer was having issues when I did a sf/scannow I had tons of corrupted files that could not be fixed.. So when I did the factory reset guess what the pointer still freezes all the time and the files are corrupted. No offense but I prefer a better OS. They want us to go to windows 10 when 8.1 has issues I cannot imagine windows 10. YIKES!! I will have to send the laptop into HP.
    I believe your laptop is a touch screen. If you don't often use the touch feature for anything then try cleaning the screen with a microfiber cloth. If the screen is very dirty, lightly dampen the cloth with a mixture of 1 part rubbing alcohol, 1 part white vinegar, and 2 parts warm water.

    Windows 8, 8.1, and 10 all stop displaying the mouse cursor when it detects touch input. Which could be the problem. The only other problem could be the mouse settings. Check your synaptic settings (found in control panel) for any options to hide cursor, or timeouts for the cursor.

    Also you may want to have a look at the Windows mouse settings found in control panel. (I use a dark theme)
    Click image for larger version
      My System SpecsSystem Spec

  8. #18


    I did the above the other day go into the settings and unchecked the hide pointer box . I do not have a touch screen... Thanks
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  9. #19


    Quote Originally Posted by steadyone View Post
    I did the above the other day go into the settings and unchecked the hide pointer box . I do not have a touch screen... Thanks
    Maybe the touchpad ribbon cable is coming loose or is damaged. Could also be a really bad malware infection eating up system resources. You said you had corrupted files. Maybe there's something causing problems.

    Try checking for malware.
      My System SpecsSystem Spec

  10. #20


    I was on another forum they walked me through all the malware cleaning. There is no malware issue. Sorry I should have posted that above.
      My System SpecsSystem Spec

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