Windows 8 and 8.1 Forums


Windows Photo Viewer can't open this picture because ....

  1. #1


    Posts : 83
    WINDOWS 8 pro

    Windows Photo Viewer can't open this picture because ....


    hello i have win 8.1 prox64 and i have installed all udpates.but a few days ago i noticed that when i try to open some jpg files appears the message :
    1)Windows Photo Viewer can't open this picture because either Photo Viewer doesn't support this file format, or you don't have the latest updates to Photo Viewer , or :
    2)Windows Photo Viewer can't open this picture because the file is empty!!
    any help please?until know the program open correctly all my images and i don't have any ''empty'' image file!!!
    all my images are jpg and the these images(20-30 in total of 200 images) i can't open with any program of windows or third party software
    (also do you will create a forum for win 10?)
    thank you very much

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  2. #2


    I had a similar problem a couple of weeks ago -- and it turned out that filesystem corruption was the problem. I had to recover the pictures from a backup I had saved. While folks have claimed to be able to "fix" corrupted picture files, I have not had such success.

    As to the Windows 10 forums, it's been around for quite a while: Windows 10 Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 83
    WINDOWS 8 pro


    file system corruption what is that?so whta can i do?
      My System SpecsSystem Spec

  4. #4


    Restore the ones you can't open from a backup or give Shadow Explorer a try, see if any shadow copies of the files exist. If yes you can recover them that way.
      My System SpecsSystem Spec

  5. #5


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Just out of curiosity, have you tried accessing any of the photos in question with another viewer? For the files that windows photo viewer show as empty, do they also show empty when you highlight and check properties for that file?
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by vasilis View Post
    file system corruption what is that?so whta can i do?
    In my case, it happened because I dual-boot with Win10TP and, with this last upgrade, forgot to turn OFF the FastStartup option in Win10. That resulted in my shared data drive being hibernated, and that resulted in filesystem corruption.
      My System SpecsSystem Spec

  7. #7


    Posts : 83
    WINDOWS 8 pro


    and you fix it or not?can you open images??
      My System SpecsSystem Spec

  8. #8


    Posts : 83
    WINDOWS 8 pro


    yes gator.i tried with all viewers.i have the same problem.yes shows as empty when i check and highlight
      My System SpecsSystem Spec

  9. #9


    Posts : 83
    WINDOWS 8 pro


    i did not create any backup ztrugger.simply i downloaded and saved from internet directly to external hdd all my stuff
      My System SpecsSystem Spec

  10. #10


    You can try running chkdsk /r, see if that repairs the files. If not, try Shadow Explorer or restore from a backup.

    You do have a backup, right? If not, this problem should convince you to setup a regular backup strategy.
      My System SpecsSystem Spec

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