Windows 8 and 8.1 Forums


Computer randomly restarting.

  1. #1


    Posts : 6
    8.1

    Computer randomly restarting.


    Hey everyone! I consider myself pretty darn smart with computers, operating systems and I just cannot figure this out.

    My computer randomly restarts itself, for no apparent reason. I could be at my desktop with nothing running and boom. Restarts. I could be gaming for 8 hours, and boom restarts. There is no valid reason why it's doing it. Just randomly doing it. I had recently purchased a Video Card as well as a Power Supply from Newegg (It was a Sapphire 5GB DDR5*i think* card), and the PSU I went from a 350 to a... 700 (Once again, I think, I'll check in the morning). It got to the point where I had to refresh the computer because it wouldn't recover. I refreshed it and it didn't restart anymore, it was great! Then I installed 8.1, and the crashes haven't stopped. Below are a couple of the logs that have popped up.

    I've checked my connections and they are great, I ran Memtest and it came back as perfect, my CPU fans are running at 99%, and I have no viruses (I mean, fresh clean version of Windows... Lol) -- A little note to add, sometimes when the computer restarts sometimes I get no video at all. Perhaps my PSU is too weak? My temperatures are NEVER that high, and it's so random that the computer restarts there is no pattern to it, what so ever...

    I'm just kind of going guano crazy, and for the life of me cannot figure out what's going on... ANY help is appreciated, and if you have any questions, I can answer them.

    Most recent one.

    Code:
    - System
    - Provider
    [ Name] EventLog
    - EventID 6008
    [ Qualifiers] 32768
    Level 2
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-06-15T06:34:53.000000000Z
    EventRecordID 2966
    Channel System
    Computer Avatar
    Security
    - EventData
    11:28:46 PM
    ‎6/‎14/‎2015
    22
    DF07060000000E0017001C002E000903DF07060001000F0006001C002E0009033C0000003C000000010000003C00000000000000B00400000100000000000000

    Binary data: In Words 0000: 000607DF 000E0000 001C0017 0309002E 0010: 000607DF 000F0001 001C0006 0309002E 0020: 0000003C 0000003C 00000001 0000003C 0030: 00000000 000004B0 00000001 00000000 In Bytes 0000: DF 07 06 00 00 00 0E 00 ....... 0008: 17 00 1C 00 2E 00 09 03 ........ 0010: DF 07 06 00 01 00 0F 00 ....... 0018: 06 00 1C 00 2E 00 09 03 ........ 0020: 3C 00 00 00 3C 00 00 00 <...<... 0028: 01 00 00 00 3C 00 00 00 ....<... 0030: 00 00 00 00 B0 04 00 00 ....... 0038: 01 00 00 00 00 00 00 00 ........
    The very first one right after I refreshed my computer and installed Windows 8.1

    Code:
    - System
    - Provider
    [ Name] EventLog
    - EventID 6008
    [ Qualifiers] 32768
    Level 2
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-06-08T20:13:49.000000000Z
    EventRecordID 436
    Channel System
    Computer Avatar
    Security
    - EventData
    1:07:16 PM
    ‎6/‎8/‎2015
    47
    DF070600010008000D00070010004700DF0706000100080014000700100047003C0000003C000000010000003C00000000000000B00400000100000000000000

    Binary data: In Words 0000: 000607DF 00080001 0007000D 00470010 0010: 000607DF 00080001 00070014 00470010 0020: 0000003C 0000003C 00000001 0000003C 0030: 00000000 000004B0 00000001 00000000 In Bytes 0000: DF 07 06 00 01 00 08 00 ....... 0008: 0D 00 07 00 10 00 47 00 ......G. 0010: DF 07 06 00 01 00 08 00 ....... 0018: 14 00 07 00 10 00 47 00 ......G. 0020: 3C 00 00 00 3C 00 00 00 <...<... 0028: 01 00 00 00 3C 00 00 00 ....<... 0030: 00 00 00 00 B0 04 00 00 ....... 0038: 01 00 00 00 00 00 00 00 ........

      My System SpecsSystem Spec

  2. #2


    Marion
    Posts : 111
    Windows 8.1 Pro with Media Center


    You may want to check all of your temperatures by downloading hwmonitor. Google it. Sometimes if the board gets to hot, it will either shutdown or restart.

    I've had dealt with computers with problems like this and its always ended up being an unstable motherboard.

    Make sure your BIOS is up to date, as some BIOS revisions have stability issues with Windows 8.1.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    8.1


    Quote Originally Posted by lmaneke View Post
    You may want to check all of your temperatures by downloading hwmonitor. Google it. Sometimes if the board gets to hot, it will either shutdown or restart.
    I'm rocking HWMonitor, FurMark, and a couple other CPU readers (or rather, was I'm down to just the first two I listed) - below is the HWMOnitor picture, and a FurMark picture showing temps.

    Click image for larger version
    Click image for larger version

    Quote Originally Posted by lmaneke View Post
    I've had dealt with computers with problems like this and its always ended up being an unstable motherboard.

    Make sure your BIOS is up to date, as some BIOS revisions have stability issues with Windows 8.1.
    I haven't checked the BIOS, however I did reset the BIOS thinking it was the issue, it prompted me to install an update, which I did. -- I had 8.1 with my previous graphics card, same computer and everything was fine. I'm thinking it's that; 'One in twenty graphic cards fail' myth. -shrug- IT's odd that it works with 8, but with 8.1 it has a ton of crash problems.
      My System SpecsSystem Spec

  4. #4


    Marion
    Posts : 111
    Windows 8.1 Pro with Media Center


    I see you have a R9 200 series. What version of the card is it? I've heard many problems with the 270x and the 280x. Also check the manufacturers website for a BIOS update on the video card. All of the R7 and R9 series cards support UEFI GOP support for hardware fast boot. I love AMD motherboards, but dislike AMD graphics cards, unless we all are lucky enough to get a good card. I've wanted to try my luck on a sapphire R9 270X, and see good reviews on them, but have always gotten NVIDIA.

    You are right, it definitely could be a bad graphics card, but as I said, check to see if there is a vbios update.
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Cut off part of PSU voltage, unless missing something can not see, but isn't the +12v Low, even +5v, +3v ? Can be a PSU issue.
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    8.1


    Quote Originally Posted by lmaneke View Post
    I see you have a R9 200 series. What version of the card is it? I've heard many problems with the 270x and the 280x. Also check the manufacturers website for a BIOS update on the video card. All of the R7 and R9 series cards support UEFI GOP support for hardware fast boot. I love AMD motherboards, but dislike AMD graphics cards, unless we all are lucky enough to get a good card. I've wanted to try my luck on a sapphire R9 270X, and see good reviews on them, but have always gotten NVIDIA.

    You are right, it definitely could be a bad graphics card, but as I said, check to see if there is a vbios update.
    SAPPHIRE VAPOR-X 100365VXL Radeon R9 270 2GB 256-Bit GDDR5 PCI Express 3.0 CrossFireX Support Video Card - Newegg.com - would be the card I have.
    680W ATX 12V POWER SUPPLY PC Computer Desktop 2 Fans PCI-E (SaveMart) - Newegg.com - Would be the PSU I obtained with it.


    Also, I called and asked Sapphire today and they said that there is no BIOS upgrade, and likely it's something either with the core of the card, or the PSU. I figured a card that requires 500W would sustain with a 680, but perhaps I'm mistaken...
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    8.1


    Quote Originally Posted by jds63 View Post
    Cut off part of PSU voltage, unless missing something can not see, but isn't the +12v Low, even +5v, +3v ? Can be a PSU issue.

    I do not know if they are low, I was never good at the comparison of voltages with what is required, hah.. I'm going to probably go buy a PSU from Bestbuy and try it out, see if it works. Anything to get it running again...
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Mittens View Post
    Quote Originally Posted by jds63 View Post
    Cut off part of PSU voltage, unless missing something can not see, but isn't the +12v Low, even +5v, +3v ? Can be a PSU issue.

    I do not know if they are low, I was never good at the comparison of voltages with what is required, hah.. I'm going to probably go buy a PSU from Bestbuy and try it out, see if it works. Anything to get it running again...
    Not a good PSU, always try to get a 80 plus PSU, use HWMonitor again post screen capture of the PSU voltage all of it this time, did seem low. As could be your issue rather then your video card.

    More in lines of PSU you need, would also need to make sure it meets your system specs requirements, connectors needed and dimensions to fit in case.
    Computer Hardware, Power Supplies, Power Supplies, 80 PLUS GOLD Certified, 80 PLUS Certified, 80 PLUS BRONZE Certified, ATX12V / EPS12V, ATX12V, 600W... - Newegg.com
    Last edited by jds63; 16 Jun 2015 at 16:26.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    8.1


    I think it's my PSU. I unplugged my GPU last night and started using my onboard, been running solidly with no crashes, attached is requested picture of PSU.

    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    8.1


    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by Mittens View Post
    Quote Originally Posted by jds63 View Post
    Cut off part of PSU voltage, unless missing something can not see, but isn't the +12v Low, even +5v, +3v ? Can be a PSU issue.

    I do not know if they are low, I was never good at the comparison of voltages with what is required, hah.. I'm going to probably go buy a PSU from Bestbuy and try it out, see if it works. Anything to get it running again...
    Not a good PSU, always try to get a 80 plus PSU, use HWMonitor again post screen capture of the PSU voltage all of it this time, did seem low. As could be your issue rather then your video card.

    More in lines of PSU you need, would also need to make sure it meets your system specs requirements, connectors needed and dimensions to fit in case.
    Computer Hardware, Power Supplies, Power Supplies, 80 PLUS GOLD Certified, 80 PLUS Certified, 80 PLUS BRONZE Certified, ATX12V / EPS12V, ATX12V, 600W... - Newegg.com

    Heh, yeah finding one that has long enough cords would have been awesome, I mean these work, but totally as a temp..
      My System SpecsSystem Spec

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Computer randomly restarting.
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