Windows 8 and 8.1 Forums

Windows Eight various problems

  1. #1

    Posts : 54
    windows 8 pro

    Windows Eight various problems

    I hope someone can help, daughter brought her laptop around last night with a few little problems as follows
    1, Control panel opens just blank
    2,.Windows store will not open at all.
    3. No sound from laptop speakers.
    4 Just runs really slow on start up.
    I have been trying to solve the above all day with limited results.

    Ran malware bytes 9 Pups detected and removed.
    Ran system mechanic , Loads of system clutter removed, 28 start up items disabled, files re aligned .System mechanic got stuck on checking over drivers.Ran scan again same result stuck on driver check ,I left for over an hour.
    Ran Avast scan all ok
    Ran Dell system detect this also got stuck and would not complete its cycle.
    Ran Dell Diagnostic check . This did complete and all was found to be OK (including the audio?)
    Followed various tutorials on here and Microsoft re. the blank Control Panel and the windows store problem.But all ways ran into trouble half-way..through the tutorials
    Tried running cmd promt elevated level for sfc /scannnow but it would not run.
    Tried to download two Dell drivers but only one would install.
    Tried to do a system restore. Created a restore point for six months ago but it would not run.

    Laptop does run a lot faster now but all other issues remain.
    i am thinking of making a back up of all her photes and iTunes account and carry out a factory reset and start again.
    As regards the audio problem , the mute button is not set on mute, the 0-100 volume shoes 72 but red x still shows speakers muted .

    Forgot to mention Windows Update will not run

    Machine Dell Inspiron 3521 running windows 8 64 bit
    Regards and thanks

      My System SpecsSystem Spec

  2. #2

    You should have a backup of her data no matter what you do. Ideally an image backup to an external USB hard drive is the best way to go. Macrium Reflect Free is a good program to do the backup with.

    Once you have that a restore to factory is the quickest way to get everything working again for sure.
      My System SpecsSystem Spec

  3. #3

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    To further check. Go to READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker) - MajorGeeks Support Forums Also run CCleaner a couple of times for Registry fix at the end of the cleanup (use Desktop mode). That should do it. I use Clonezilla to make disk images on our NAS. That was my wife's laptop and mine have the full install up to aprox 2 to 3 months when I run it.
      My System SpecsSystem Spec

  4. #4

    Posts : 54
    windows 8 pro

    Thanks for all the advice, carried out a Dell factory reset, all problems disappeared. Everything running as it should be (fingers crossed).

    Once again thanks for advice and help.
      My System SpecsSystem Spec

Windows Eight various problems
Related Threads
Windows 8.1 problems in General Support
First, hi, i'm little nervous because i was really happy about this version of Windows, and now, i have updated from Windows 8 to Windows 8.1 (with wmc), first my graphic driver didn't work, and i spent almost 1h to install it correctly (because in Device manager it always says that 'the driver is...
I first downloaded the Windows 8.1 Eval ISO last week when it was introduced. I have since downloaded it several times, both with and without the downloader, on more than one computer. The ISO won't mount. The error just says "sorry, the file won't mount". A couple of times the filename...
My Problems with Windows 8 in General Support
I bought a brand new HP Pavilion g6 laptop runnning Windows 8 about 2 weeks ago. Since first starting it up, I've encountered quite a few problems which, to be honest, I'm not happy with, considering the laptop is brand new. It's not the computer's fault, the specs are fine: Intel Core i5...
My windows is activated, but i can't use this feature. Please help me!! :cry: 10064
Windows 8 Problems in Drivers & Hardware
Hi, I've been having quite a bit of random trouble since installing Windows 8 with poor performance of some programs at times and random freezing/crashing. Yesterday I noticed in the Action Center that the disk was being checked for errors and fixed and since then the system seems to have...
Windows 8 problems in Performance & Maintenance
I just upgraded to windows 8 pro earlier today from 7 and it was working fine. Then I checked for updates and said there were 5 important updates, so I installed them. I did a restart and it was taking a very long time configuring windows, finally it got to where I put in my password and now it's...
windows 8 problems in General Support
Hi,I've installed windows 8 consumer previewer 32 bit,and it is pretty awesome but it have some problems. 1st:When I click on the weather tab on the start button it says,that I don't have internet acces. 2nd I get an error when I try to lounch Alan Wake. Here's a pic. Thanks.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook