Windows 8 and 8.1 Forums


windows buttom and charmbar constantly crashes

  1. #1

    windows buttom and charmbar constantly crashes


    so ever since i got 8.1 64bit my charm bar and the windows buttom keeps crashing, ive tried repairing windows/reinstalling it but without luck....

    and when i run sfc /scannow it always find corrupted files that it cannot fix, i does however fix the sfc scannow error when i run
    Dism.exe /online /Cleanup-Image /StartComponentCleanup&sfc/scannow&Dism /Online /Cleanup-Image /RestoreHealth&sfc/scannow&pause

    just to be back a few days later...

    hope someone can help
    CBS.log


      My System SpecsSystem Spec

  2. #2



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Those corrupted files are false positives due to and update for telemetry( DiagTrack it's group is utcsvc(look under services in task manager)) I believe it was update KB3022345 that is causing this, I can't remember for sure though but it is hamless.

    From your CBS log
    Repair transaction
    2015-05-28 17:35:56, Info CSI 00000911 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json do not match actual file [l:24{12}]"utc.app.json" :
    Found: {l:32 b:Dk6fUP1SnCTleFraPRQVF4X7qKh8b/NoJA44WgQ6+JE=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
    2015-05-28 17:35:56, Info CSI 00000912 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" :
      My System SpecsSystem Spec

  3. #3



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    For more information on the update if you wish to uninstall it(only if you have NOT run windows update clean-up):
    Update to enable the Diagnostics Tracking Service in Windows

    Note this does not solve your original problem of windows icon and charms crashing, but explains the false positive DISM gets.
      My System SpecsSystem Spec

windows buttom and charmbar constantly crashes
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