Windows 8 and 8.1 Forums


PC freezes after idle/sometimes in games

  1. #1


    Posts : 24
    Windows 8.1 OEM DVD 64-Bit

    PC freezes after idle/sometimes in games


    Hello everyone, let me start off by saying I'm new to all this troubleshooting stuff so even though I built this PC myself, please have patience if I didn't post my specs or something when I needed to.

    So, my PC is freezing sometimes (almost once a day, sometimes twice). By freezing, I mean it locks up completely, and moving the mouse doesn't do anything on screen, nor does the keyboard work. The only way to get back up and running is to use the power button. This issue didn't always happen, as I remember it working fine in the first couple of months after I built it but then it just started happening one day. I don't think malware could be a cause as I have antivirus programs installed, and they were among the first I installed on day one.

    A few weeks ago, I did some tinkering with the drivers for my wireless adapter, (Netgear WNDA3100v2 N600) and it seems to have made... some change? Now sometimes when it freezes i can move the mouse, but if I click on something it won't launch or open and it will eventually lock up completely like before. I've bounced from thing to thing, not knowing what is even causing this issue. At first I thought it had something to do with Google Chrome, then with my wireless adapter/drivers for it, and now I'm completely lost. Maybe it's something to do with the power supply? I have no idea anymore.

    I saved up so much for this computer and I really just want it back in reliable gaming condition! If you need me to post some sort of spec list or log file just tell me how and I'll do it. Thanks to anyone who's willing to help me!
    Last edited by GrayBlue; 21 May 2015 at 17:28.

      My System SpecsSystem Spec

  2. #2


    Posts : 24
    Windows 8.1 OEM DVD 64-Bit


    Bump?...
      My System SpecsSystem Spec

  3. #3


    Cross Plains
    Posts : 255
    Windows 10 Pro


    Post your system specs. That will help us out a lot. Be as detailed as possible. Be sure to include your power supply wattage.
      My System SpecsSystem Spec

  4. #4


    Posts : 24
    Windows 8.1 OEM DVD 64-Bit


    Ok, I've updated my system specs. Any ideas now?
      My System SpecsSystem Spec

  5. #5


    Cross Plains
    Posts : 255
    Windows 10 Pro


    I have to question the PSU. That seems like a rather low wattage PSU for running that CPU and GPU combo. You might be overdrawing the PSU and causing the issue. For a setup like that I wouldnt go any less than a 750W PSU.
      My System SpecsSystem Spec

  6. #6


    Posts : 24
    Windows 8.1 OEM DVD 64-Bit


    So my only option is to buy a new PSU and maybe it will work? Hm... Well, before I try something like that is there anything else I should try that I can do now? If I have no other option then I'll have to save up for another PSU :/
      My System SpecsSystem Spec

  7. #7


    Cross Plains
    Posts : 255
    Windows 10 Pro


    The only other thing I would really suggest is pay attention to when it happens and record the time. When you get it back up and running, check out the event viewer for around that time. See if there are any error level messages in it.
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Random hangs (freezes) due to the Windows configuration, faulty hardware, damaged system files, software compatibility, damaged registry files or malware. However, because this behavior is random, it can be especially difficult to identify the proper cause.

    If you have recently installed an app or driver and find that Windows is now hanging randomly, try removing the recently installed software. If you have a restore point saved before you installed the software, try running System Restore to return the system to a working state.

    Run these commands,

    Right click Start Button select Command Prompt (Admin) Copy paste this and press enter

    Dism /Online /Cleanup-Image /RestoreHealth

    Same command prompt copy paste this and press enter

    sfc /scannow

    As it can be due to Malware or virus even though you feel it is not.
    Have you recently run any scans on system, what Anti-Virus are you using ? Use this to run a scan, free version.
    Malwarebytes | Free Anti-Malware & Internet Security Software
    Also try this, at run command type at command prompt MRT.EXE
    Be Windows Malicious Removal tool.

    Yes there is not enough power for Gigabyte Video card you have, as it requires a 600W PSU
    Make sure Video card has most recent driver software as even other hardware on system.
    GIGABYTE - Graphics Card - AMD - PCI Express Solution - Radeon

    You need to calculate by the number of hardware items you are putting on the system when purchasing a PSU, so it is sufficient enough to power all that is on it.


    We could also try programs to to test the hardware, Video Card and CPU, but i would try some of above suggestions first.
      My System SpecsSystem Spec

  9. #9


    Posts : 24
    Windows 8.1 OEM DVD 64-Bit


    I found the box to my PSU, and it says it's 650W. The card's box says it only needs 600W, so shouldn't that be enough? I know there are all the other components that need to be powered so is that why 650 isn't enough?
      My System SpecsSystem Spec

  10. #10


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Just going by your specs you listed here, shows this Rosewill CAPSTONE Series CAPSTONE-550 Continuous 550W & 50 degree C Power Supply

    A 550W power supply. Try a site like this get an idea of a PSU having enough power, select each item.
    Still need to take at hand Video card does require 600W min. whatever get from calculator still need at least that, if that is what you have then pretty much fine on that end unless any issues with PSU voltage wise .

    eXtreme Power Supply Calculator - The only power supply calculator trusted by PSU manufacturers and computer enthusiasts

    And this was a possible part of your issue, PSU. Need to go through more of the solutions listed in other post.
    Also use Windows Memory Diagnostics to test RAM, found in administrative tools.
      My System SpecsSystem Spec

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PC freezes after idle/sometimes in games
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