TheStillMan
New Member
- Messages
- 3
- Location
- Ohio
Hi, first things first, I work at a computer repair shop and this question is about a customer's computer.
It is Windows 8.1 and she has a WD My Book 1tb drive that she uses as a backup with Acronis. She brought it in mainly because she wasn't sure of how to use Acronis and for these duplicate folders.
I showed her how to use Acronis and set it up for her and just deleted the duplicates thinking it was from her trying to set up Acronis. Well the duplicates have been reoccurring for her and I can't figure out why.
Making an example might very easier than explaining in a sentence.
Many of the folders are duplicated with themselves, but not all of them. but ALL of the duplicates are inside the original one, not beside it (or however you would word that)
I am speaking to her again today at 3:30 EST and can gather more info
Backup drive D:
Folder 1
-Folder a
-Folder b
-Folder 1
---Folder a
---Folder b
Folder 2
-Folder c
-Folder d
-Folder 2
---Folder c
---Folder d
Folder 3
-Folder e
-Folder f
-Edited because I didn't realize the spacing wouldn't stick in my little diagram.. I hop it makes sense the way it is now.
It is Windows 8.1 and she has a WD My Book 1tb drive that she uses as a backup with Acronis. She brought it in mainly because she wasn't sure of how to use Acronis and for these duplicate folders.
I showed her how to use Acronis and set it up for her and just deleted the duplicates thinking it was from her trying to set up Acronis. Well the duplicates have been reoccurring for her and I can't figure out why.
Making an example might very easier than explaining in a sentence.
Many of the folders are duplicated with themselves, but not all of them. but ALL of the duplicates are inside the original one, not beside it (or however you would word that)
I am speaking to her again today at 3:30 EST and can gather more info
Backup drive D:
Folder 1
-Folder a
-Folder b
-Folder 1
---Folder a
---Folder b
Folder 2
-Folder c
-Folder d
-Folder 2
---Folder c
---Folder d
Folder 3
-Folder e
-Folder f
-Edited because I didn't realize the spacing wouldn't stick in my little diagram.. I hop it makes sense the way it is now.
My Computer
System One
-
- OS
- Windows 8.1