Windows 8 and 8.1 Forums


Windows 8.1 PC Settings - Bluetooth option Disappeared!

  1. #1


    Posts : 11
    windows 8.1

    Windows 8.1 PC Settings - Bluetooth option Disappeared!


    I was useing my bluetooth settings to pair devices and use while gaming but after a shortwhile after i stoped playing my game i went into or tryed to go into my bluetooth settings in pc settings on windows 8.1 to configure my headset but the bluetooth option has vanished and i cant use anything todo with bluetooth anymore.....

    Hope that made sence....

    Anyone know what i have to do to fix this ? Doing the MSI way does not work.

    thank in advance.

    PS: Ill provide any required information to aid in this problem.

      My System SpecsSystem Spec

  2. #2


    Posts : 156
    Windows 8.1 Pro 64-bit, Windows 10 64-bit


    Hello,
    Try running the sfc /scannow command in an elevated command prompt to repair damaged system files, and try to open PC settings again to see if it solved.
      My System SpecsSystem Spec

  3. #3


    Philadelphia
    Posts : 214
    Windows 8.1 Pro x64


    You can also verify in device manager that the Bluetooth is functioning properly. It also could have somehow been disabled in the BIOS. I have Windows 8.1 on three devices, and one, my tower, doesn't have Bluetooth, so it doesn't appear, as you describe.
      My System SpecsSystem Spec

  4. #4


    Posts : 11
    windows 8.1


    Quote Originally Posted by windows8use View Post
    Hello,
    Try running the sfc /scannow command in an elevated command prompt to repair damaged system files, and try to open PC settings again to see if it solved.
    It found corrupted files but cant fix them, how do i go about fixing these?
    Screenshot:
    Click image for larger version

    Quote Originally Posted by DeaconFrost View Post
    You can also verify in device manager that the Bluetooth is functioning properly. It also could have somehow been disabled in the BIOS. I have Windows 8.1 on three devices, and one, my tower, doesn't have Bluetooth, so it doesn't appear, as you describe.
    Ill take a gander at the BIOS at some point today. Trying to sort things out but i need my computer!
      My System SpecsSystem Spec

  5. #5


    Posts : 22,579
    64-bit Windows 10


    Hello wreckitgamer, and welcome to Eight Forums.

    You can follow the steps in the blue note box at the bottom of OPTION TWO in the tutorial below to see if SFC may be able repair the files afterwards.

    SFC /SCANNOW Command - Run in Windows 8
      My System SpecsSystem Spec

  6. #6


    Posts : 11
    windows 8.1


    Quote Originally Posted by Brink View Post
    Hello wreckitgamer, and welcome to Eight Forums.

    You can follow the steps in the blue note box at the bottom of OPTION TWO in the tutorial below to see if SFC may be able repair the files afterwards.

    SFC /SCANNOW Command - Run in Windows 8

    thats great! its helped me to find out what the files are but im not sure how i go about fixing them... These are cut bits of the files corrupted txt file if it helps further the repair.

    This is the text file and maybe someone can point me in the right direction to fix it
    File:
    8forums - d29ba785
      My System SpecsSystem Spec

  7. #7


    Posts : 22,579
    64-bit Windows 10


    It looks like you need to reinstall your AMD drivers.

    Code:
    2015-05-08 20:48:20, Info                  CSI    000008bd [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    
    2015-05-08 20:48:20, Info                  CSI    000008bf [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    
    2015-05-08 20:48:20, Info                  CSI    000008c0 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
      My System SpecsSystem Spec

  8. #8


    Posts : 11
    windows 8.1


    Awesome stuff, everything i followed was successful but i think we instantly went off topic because my bluetooth is still gone.

    Its not in device manager anymore and when i try to install something bluetooth wise it tells me there is no bluetooth (and yes there definetly is!)

    Weirdly enough tho my ps3 pad that iv connected (If it uses bluetooth) connects wirelessly as if i was useing it for a PS3. I had to install xbox drivers and other drivers to trick the computer into thinking its a xbox controller... It connects automaticly once the PS button is pressed if that helps?

    Oh and heres a copy and paste from the CMD about that corruption:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>SFC /SCANNOW


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\WINDOWS\system32>
      My System SpecsSystem Spec

  9. #9


    Posts : 22,579
    64-bit Windows 10


    Do you have the latest Bluetooth drivers and drivers for the device (if needed) installed?
      My System SpecsSystem Spec

  10. #10


    Posts : 11
    windows 8.1


    See it claims it doesint exist and any bluetooth drivers i try to use or "update" tells me theres no existing bluetooth when i know there is X_X I connected bluetooth headphones for the ps3 console.... as for the pad i had to install xbox drivers and tricks to make the computer think its an xbox controller....

    the PS3 contoller connects wirelessly but im not sure if thats by bluetooth or just normal wireless....

    Computer specs if needed:

    LENOVO BRAND

    Operating System

    Windows 8.1 64-bit

    CPU

    Intel Core i7 4700MQ @ 2.40GHz 69 C

    Haswell 22nm Technology

    RAM

    16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

    Motherboard

    LENOVO VIQY0Y1 (U3E1)

    Graphics

    Generic PnP Monitor (1920x1080@60Hz)

    2047MB NVIDIA GeForce GT 750M (Lenovo) 55 C

    2047MB NVIDIA GeForce GT 750M (Lenovo) 28 C

    ForceWare version: 350.12

    SLI Enabled

    Storage

    Analyzing...

    Optical Drives

    PHILIPS SPD3400CC USB Device

    Audio

    Realtek High Definition Audio
      My System SpecsSystem Spec

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