Windows 8 and 8.1 Forums

File Explorer and Excel Can't be Clicked

  1. #1

    Posts : 2
    Windows 8

    File Explorer and Excel Can't be Clicked


    I have a user running Windows 8 and there's been a problem with Excel/File Explorer. Occasionally the user simply cannot exit them(using "X" button or right click-> close program), save the files that were being worked on, or even press anything.
    EDIT: all other programs are functional during this time.

    When the user clicks anywhere on the File Explorer/Excel it give a "Ding!" sound. It isn't frozen in the traditional sense because there's no spinning wheel, it isn't grayed out, and when I end it with task manager it just exits and doesn't tell me there was an error.

    This seems to happen randomly, about 2-3 times a week. Has anyone seen this before? Any solutions or explanations?

    Thank you in advance for your suggestions!

      My System SpecsSystem Spec

  2. #2

    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1

    Can you right-click the icon for the program on the Taskbar and Close?
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    Quote Originally Posted by Berton View Post
    Can you right-click the icon for the program on the Taskbar and Close?
    No, only task manager end-task.
      My System SpecsSystem Spec

  4. #4

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    It's a long shot but try running---

    Dism /Online /Cleanup-Image /RestoreHealth


    sfc /scannow

    in admin cmd prompts
    In that order.
      My System SpecsSystem Spec

File Explorer and Excel Can't be Clicked
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