Windows 8 and 8.1 Forums


Windows.old innaccessible

  1. #1


    Posts : 5
    Windows 8

    Windows.old innaccessible


    Hi I'm working on a friends computer who got a virus.

    I reinstalled windows on the same HD and it created a file called windows.old which I understand contains the files he needs.

    There is about 200gB of the data in there that I can't seem to access. I've used an elevated command prompt to take ownership of the folder but its still not working. Any ideas?

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello ITNoob, and welcome to Eight Forums.

    Double check to make sure that you changed the owner of the Windows.old folder and it's content to the user name of the account. Next, double check to make sure that you set permissions of the folder to "Allow" the user account "Full control". Afterwards, see if that user is able to access the folder.

    Take Ownership of a File, Folder, Drive, or Registry Key in Windows 8

    Permissions - Allow or Deny Access to Users and Groups in Windows 8

    If you like, the "Take Ownership" context menu below can help you do this faster.

    Take Ownership - Add to Context Menu in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Hi!Thanks for the reply! I took ownership through an elevated command prompt and have ensured I have the required access. Perhaps I don't really understand the problem.The original OS got a virus so I reinstalled the OS on the same HD. I can see documents and settings in windows.old but when I click it says, "refers to a location that is unavailable. " and a message about how it might have been moved etc. The HD says there is 200gB data there but I can't get access to it!Thanks again for any help guys. Pulling my hair out on this one.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,581
    64-bit Windows 10


    It may be corrupted from the virus.

    You might see if using the free Recuva program may allow you to recover files from it.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    Thanks Brink ! It does appear that this might be the case. I will try and DL recuva and see if that will get the job done.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8


    Hi again,I'm running a deepscan of recuva as we speak. Looks like this will take a while. However, I did do a preliminary quick scan and it found 500,000 files none of which it could recover? Is that weird?Thanks!
      My System SpecsSystem Spec

  7. #7


    Posts : 22,581
    64-bit Windows 10


    Hopefully a deep scan may give you better results, but it doesn't appear that they are going to be recoverable.

    Do you have a backup or system image that contained the files that you could recover from instead?
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8


    Unfotunately I don't have a backup. It's actually a favor I'm trying to do for a colleague. His kids must have gotten a virus and he had some important files on here.Recuva is at %34 deep scan 2million files found! Nothing is showing up as recoverable yet. Fingers crossed!
      My System SpecsSystem Spec

  9. #9


    Once that finishes, and you've recovered anything you can, try running chkdsk \r from a Elevated Command Prompt. Reply Y when asked if you want to do this at the next boot then reboot.
      My System SpecsSystem Spec

Windows.old innaccessible
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