Windows 8 and 8.1 Forums


0xc000000e Error pre and post clean install

  1. #1


    Posts : 2
    Windows 8.1

    0xc000000e Error pre and post clean install


    Sorry if I posted this in the wrong forum.
    I'll start from the beginning.

    Yesterday, my internet was being buggy so while I fixed that I decided to restart my computer.
    A windows update started and read 0%.
    Then my computer restarted itself, I thought dang that was fast.
    Anyway, upon restarting, I was met with a blue screen saying my computer needed to be repaired citing error 0xc000000e.
    I tried all the options that I could, ie, try again, boot in safe mode, and what not.
    So I inserted my repair disc after trying everything I could.
    Everything on my repair disc failed, System Restore (all my points failed citing two different reasons: either (C:\Users\Sam\AppData\Local\Packages\windows.immersivecontrolpanel_cw5n1h2tx from the restore point. or
    The restore point was damaged or was deleted during the restore.
    So I moved onto Refresh my PC, which failed instantly, and not citing a problem.
    I tried to reset my PC but it kept telling me to insert my Installation media, although the CD was already in.
    I contacted Tech support at the company that built my PC and they directed me to this article.


    I tried going through the steps listed in the article but met errors at pretty much every turn.
    Automatic Repair ends up doing nothing and fails.
    Using the cmd prompt, I determined Windows was installed on C:. Moving on,
    I ran chkdsk C: /f /x as directed and Windows found no problems.
    I continued down the article and tried sfc /scannow. Ut got to 100% verified, and was met with "Windows Resource Protection could not preform the requested operation."
    I then tried sfc /scannow /offbootdir=c:\ /offwindir =d:\ and was met with
    "Windows Resouce Protection could not start the repair service."
    I kept going through the article and tried to repair boot configuration data with boot rec.
    I entered bootrec /fixmbr, bootrec /fixboot, and then bootrec /rebuildbcd. I was then told I had zero identified windows installations. I kept going through the article to fix the problem but when I try to locate the boot manager, instead of being told the partition=C:\ or some other drive, I am told partition=
    \Device\HarddiskVolume2. I couldn't do the next part of this step so I just jumped to the next part.
    Before all this I tried a system restore and as stated above they all failed. System refresh failed, system reset wouldn't start, etc. So I decided to do a clean install of Windows. I loaded up my CD, formatted the drive where windows was installed, and installed it again. I then restarted my computer thinking it was finally done, but I was still met with the same 0xc000000e error.

    So I tried going through the article again and met the same problems everywhere except that I now have no system restore points. But, I was able to try a System Reset, it finished but the article said it would ask for my product key and it did not, so I'm unsure if i was successful. I also tried a system refresh, it got to 1% and then failed. At this point, I am completely stuck. I re-emailed their tech support with basically everything I said above, I posted on their forums, and I posted in the comments on the article I was referred to.

    Link to their forums where I posted.

    Any help at all would be appreciated. Right now I basically have 1100$ worth of scrap metal, which sucks.
    Thanks in advance.

    Edit: At no time am I able to get into Windows, I just have the options on my Windows Disc as well as the cmd prompt from said disc.

    Edit 2: Startup repair fails and directs to the following log C:\Windows\System32\Logfiles\Srt\SrtTrail.txt
    Code:
    Startup Repair diagnosis and repair log---------------------------
    Number of repair attempts: 1
    
    
    Session details
    ---------------------------
    System Disk = \Device\Harddisk0
    Windows directory = C:\Windows
    AutoChk Run = 0
    Number of root causes = 1
    
    
    Test Performed: 
    ---------------------------
    Name: Check for updates
    Result: Completed successfully. Error code =  0x0
    Time taken = 0 ms
    
    
    Test Performed: 
    ---------------------------
    Name: System disk test
    Result: Completed successfully. Error code =  0x0
    Time taken = 0 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Disk failure diagnosis
    Result: Completed successfully. Error code =  0x0
    Time taken = 359 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Disk metadata test
    Result: Completed successfully. Error code =  0x0
    Time taken = 32 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Target OS test
    Result: Completed successfully. Error code =  0x0
    Time taken = 78 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Volume content check
    Result: Completed successfully. Error code =  0x0
    Time taken = 344 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Boot manager diagnosis
    Result: Completed successfully. Error code =  0x0
    Time taken = 656 ms
    
    
    Test Performed: 
    ---------------------------
    Name: System boot log diagnosis
    Result: Completed successfully. Error code =  0x0
    Time taken = 0 ms
    
    
    Boot manager generic failure 0xc000000e
    
    
    Test Performed: 
    ---------------------------
    Name: Event log diagnosis
    Result: Completed successfully. Error code =  0x0
    Time taken = 15 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Internal state check
    Result: Completed successfully. Error code =  0x0
    Time taken = 0 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Boot status test
    Result: Completed successfully. Error code =  0x0
    Time taken = 16 ms
    
    
    Test Performed: 
    ---------------------------
    Name: Setup state check
    Result: Completed successfully. Error code =  0x0
    Time taken = 141 ms
    
    
    Root cause found: 
    ---------------------------
    Failure while setup is in progress.
    
    
    ---------------------------
    ---------------------------

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    Windows 8.1


    I'd say your hard drive is failing from the diagnostics you posted. Depending on your system there may be a hardware diagnostics you can run. Dell laptops have a hardware diagnostics you can enter by holding down the Fn key as you turn the computer on. Lenovo has a hard drive diagnostic from the F12 boot menu.

    Depending on the hard drive brand you may be able to get diagnostics online. Seagate seatools is a great diagnostic for Seagate drives. WD has one for their drives as well as Samsung and Fujitsu.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Quote Originally Posted by kormath View Post
    I'd say your hard drive is failing from the diagnostics you posted. Depending on your system there may be a hardware diagnostics you can run. Dell laptops have a hardware diagnostics you can enter by holding down the Fn key as you turn the computer on. Lenovo has a hard drive diagnostic from the F12 boot menu.

    Depending on the hard drive brand you may be able to get diagnostics online. Seagate seatools is a great diagnostic for Seagate drives. WD has one for their drives as well as Samsung and Fujitsu.
    You would be right. I ran some other tests and turns out the hard drive was bad. Didn't consider it as the PC was three months old. Thanks for the reply.
      My System SpecsSystem Spec

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