Explorer crashes when using media keys or volume control

FFStudios

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Hello friends of the W8 forums. I think this is my first posted thread.

Anyway I've bounced back and forth between Win10 and 8.1 for a while and a few months ago I decided I'd stick to 8 until the RTM for 10 is released. My install has been running for a few months flawlessly and now I seem to be having this weird issue. Anytime I try to change volume with the keys on my keyboard, Explorer crashes and restarts itself. Same thing if I use Volume Control in the taskbar. As soon as I click the slider, the element freezes and will, naturally, restart itself.

Now after doing a little bit of research, the kneejerk reaction seems to be "Your installation is corrupt." Well, that's not even close to true because I've just been able to change volume normally yesterday (in a college dorm, quietness is paramount) and my hard drive is operating normally per a test with friendly Western Digital software. Is there something I'm missing? Why does volume control hook into Explorer and not, I dunno, my Creative Sound Blaster Z sound card's drivers? This just seems to be a bit of stupidity on Windows' part by somehow trying to pull volume values directly from somewhere else without creating a sort of buffer in between.
 

My Computer

System One

  • OS
    Windows 8.1 Pro MCE//Windows Vista Home Premium x64//Windows Technical Preview
    Computer type
    PC/Desktop
    CPU
    Intel Core-i5 3570k @ 3.4GHz
    Motherboard
    ASRock Intel Pro3 Z77
    Memory
    16GB DDR3-1600
    Graphics Card(s)
    Nvidia GeForce GTX 760 2GB
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    HP 23xi IPS
    Screen Resolution
    1920x1080
    Hard Drives
    1 x 500GB Seagate Barricuda (Win8.1 and primary disk)
    1 x 1TB Seagate Barricuda (Video game drive)
    1 x 250GB Western Digital Blue (Secondary drive with Vista install)
    PSU
    Corsair TX-650 650W
    Keyboard
    Steelseries Apex
    Mouse
    Razer Deathadder 3500dpi Edition
    Browser
    Google Chrome
    Antivirus
    Avast! Antivirus
I have had an issue lately with explorer crashing randomly on me, sometimes without doing anything it would do it. Seems with you, your closer to source of your issue as it does it when you use keyboard volume or taskbar volume. I had the Sound Blaster Z now I have the ZxR, same software drivers I am pretty sure. What brand and model of keyboard or did it come with system ? If not, check for new software drivers. Try removing those drivers use windows generic ones.

Ever look at software for Creative, Sound Blaster control panel when adjusting volume ? Make sure have the latest Creative drivers or try reinstalling them after uninstall then. Check Event Viewer under Custom views then Administrative Events.
See errors shown there In red, may tell you a system file or software file causing the crash.

Try SFC at Admin Command prompt or DISM ? Command prompt (Admin) sfc /scannow
press enter

Then at same Command prompt
dism /online /cleanup-image /restorehealth
press enter

Have speakers with a volume control on them ? Why raise volume from taskbar. Set it at a certain level use speakers volume.
See you may want to use the keyboard too. Missed in your specs have a Steel Series keyboard, check for new drivers or use Windows for now, see if issue persists also.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
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