Windows 8 and 8.1 Forums


Unable to access Windows 8 & Can't start in Safe Mode

  1. #1


    Posts : 3
    Windows 8.1

    Unable to access Windows 8 & Can't start in Safe Mode


    So I'm posting this for a friend of me, her laptop became really slow (10-15 min in loading screen, extremely slow reaction time when finally signed into Windows 8 etc.) But most of the time she couldn't even access Windows and an error came up: 'Critical process died'.
    Or some weird errors when she finally managed to access Windows like:
    'Framework\mscoreei.dll couldn't be loaded' or 'An write and read on the memory failed'

    Basically I told her to try to Start in Safe mode and do a 'chkdsk' and/or ' SFC /scannow' as I thought her hard drive is badly corrupted or the laptop has been infected by a weird virus.
    Unfortunately, the system is so slow and full of errors, she couldn't manage to start in safe mode because she can't get to the Settings, CMD or Run.

    The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

    Does anyone knows how to get into the BIOS or Safe mode without accessing Windows 8 itself to fix this huge Corruption/error/virus?
    She has an ASUS notebook. Maybe some of you guys know a trick to press F2 or something when It's loading

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 879
    Windows 10


    If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link

    Quote Originally Posted by RyanH View Post
    The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI
    - You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
    - Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
    - Restart the computer.
    - Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
    - Select your USB/DVD from the boot menu.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Quote Originally Posted by genet View Post
    If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link
    No, it's almost impossible to get to the Login screen, it takes a lot of patience and retries

    Quote Originally Posted by RyanH View Post
    The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI
    Quote Originally Posted by genet View Post
    - You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
    - Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
    - Restart the computer.
    - Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
    - Select your USB/DVD from the boot menu.
    Alright, I will try that. Thanks for your answer . I will keep this Up-to-date to tell if it has worked
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by RyanH View Post
    Quote Originally Posted by genet View Post
    If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link
    No, it's almost impossible to get to the Login screen, it takes a lot of patience and retries

    Quote Originally Posted by RyanH View Post
    The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI
    Quote Originally Posted by genet View Post
    - You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
    - Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
    - Restart the computer.
    - Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
    - Select your USB/DVD from the boot menu.
    Alright, I will try that. Thanks for your answer . I will keep this Up-to-date to tell if it has worked
    My Asus Notebook you would use the ESC key on boot up to get a boot menu to boot your USB. On My Z97 Motherboard I use the F8 key for a boot menu its a little different UEFI than my notebook.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Quote Originally Posted by Clintlgm View Post
    Quote Originally Posted by RyanH View Post
    Quote Originally Posted by genet View Post
    If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link
    No, it's almost impossible to get to the Login screen, it takes a lot of patience and retries



    Quote Originally Posted by genet View Post
    - You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
    - Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
    - Restart the computer.
    - Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
    - Select your USB/DVD from the boot menu.
    Alright, I will try that. Thanks for your answer . I will keep this Up-to-date to tell if it has worked
    My Asus Notebook you would use the ESC key on boot up to get a boot menu to boot your USB. On My Z97 Motherboard I use the F8 key for a boot menu its a little different UEFI than my notebook.
    Thanks for your comment. I will try both of the keys and the keys that are on the website sent by @genet
      My System SpecsSystem Spec

Unable to access Windows 8 & Can't start in Safe Mode
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