Windows 8 and 8.1 Forums

Icons on desktop not opening

  1. #1

    Posts : 1
    Windows 8.1

    Icons on desktop not opening


    please help (and if you can, answer in words of less than one syllable as I am not particularly tech minded).

    I have an Acer laptop which is running Windows 8.1 I was trying to transfer a Gedcom folder from my Downloads folder to another folder in my Documents today. When I tried to open the documents folder from the Desktop screen, it highlighted, thought about it for about 10 seconds then decided to do nothing except refresh the screen. I thought I'd have a scout round so tried to open the document folder from the search facility, the folder opened but when I right clicked the folder that I wanted to transfer the document folder disappeared and took me back to the desktop.

    I tried some other tiles in Start screen. My mail is opening but my Norton won't open either from the start screen tile or the desktop icon.

    I have only noticed this problem today so can't say how long it's been going for. I have updated all the recent updates that have been highlighted when switching off my laptop.

    Is there anything I can do??

      My System SpecsSystem Spec

  2. #2

    Austin TX metro area
    Posts : 640
    Windows 7 Pro 64bit [MS blue-disk set]'s Windows Repairs (All in One), accept defaults, add items 26 & 27, can be run either in normal [disable security stuff for that one session] or in Safe Mode.
      My System SpecsSystem Spec

Icons on desktop not opening
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