Windows 8 and 8.1 Forums


Windows 8.1 Explorer keeps on crashing :(

  1. #1


    Posts : 3
    Windows 8.1 Single Language

    Windows 8.1 Explorer keeps on crashing :(


    Hi! My explorer keeps on crashing and when I checked the event log this it what it says. How can I fix this?
    Any form of help will be appreciated. Thank you!

    Fault bucket -249171549, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0


    Problem signature:
    P1: BlueSoleilCS.exe
    P2: 11.0.748.0
    P3: 52735a21
    P4: tl_filter.dll
    P5: 0.0.0.0
    P6: 519ec946
    P7: c0000094
    P8: 0000d53d
    P9:
    P10:


    Attached files:
    C:\Windows\Temp\WERDB65.tmp.appcompat.txt
    C:\Windows\Temp\WERDD5A.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BlueSoleilCS.exe_b3ca29a90eada954d5e129a13 46c137a929f51a_c5b919b2_cab_0143dd77\memory.hdmp
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BlueSoleilCS.exe_b3ca29a90eada954d5e129a13 46c137a929f51a_c5b919b2_cab_0143dd77\triagedump.dmp


    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueSoleilCS.exe_b3ca29a90eada954d5e129a 1346c137a929f51a_c5b919b2_12e7ece9


    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 0f97cda9-d5a0-11e4-bed8-10c37bb22349
    Report Status: 0
    Hashed bucket: a5382162d86f70e4a55464bb321e6d52

      My System SpecsSystem Spec

  2. #2


    Hi KimmberleyAnne and welcome to Eight Forums ,
    Okay that log seems interesting, but before that can you be more precious and tell me how does it freeze , i mean like when your browsing files it freezes?
      My System SpecsSystem Spec

  3. #3



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,288
    Windows 10 Pro 64 bit


    It seems that BlueSoleilCS.exe is the culprit. Go to File.net and see what it is and if you want to/can uninstall/disable it.
    Excerpt:
    The process known as Bluetooth Application or BlueSoleilCS Module belongs to software Bluesoleil or Ralink Bluetooth Stack64 or BlueSoleil by IVT (www.ivtcorporation.com).
    Description: BlueSoleilCS.exe is not essential for the Windows OS and causes relatively few problems. BlueSoleilCS.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 8/7/XP are 1,155,180 bytes (21% of all occurrences), 775,168 bytes and 13 more variants.
    The program has no visible window. The file is not a Windows core file. The process can be uninstalled in the Control Panel. There is no information about the author of the file. BlueSoleilCS.exe is able to monitor applications. Therefore the technical security rating is 32% dangerous; however you should also read the user reviews.
    If there are any problems with BlueSoleilCS.exe, you can do the following:
    1) uninstall the associated program (Start > Control Panel > Add/Remove programs > Bluesoleil or Ralink Bluetooth
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1 Single Language


    Quote Originally Posted by midou35000 View Post
    Hi KimmberleyAnne and welcome to Eight Forums ,
    Okay that log seems interesting, but before that can you be more precious and tell me how does it freeze , i mean like when your browsing files it freezes?
    It just closes by itself and the taskbar disappears for 2 seconds. And then reappears.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1 Single Language


    Quote Originally Posted by Cliff S View Post
    It seems that BlueSoleilCS.exe is the culprit. Go to File.net and see what it is and if you want to/can uninstall/disable it.
    Excerpt:
    The process known as Bluetooth Application or BlueSoleilCS Module belongs to software Bluesoleil or Ralink Bluetooth Stack64 or BlueSoleil by IVT (www.ivtcorporation.com).
    Description: BlueSoleilCS.exe is not essential for the Windows OS and causes relatively few problems. BlueSoleilCS.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 8/7/XP are 1,155,180 bytes (21% of all occurrences), 775,168 bytes and 13 more variants.
    The program has no visible window. The file is not a Windows core file. The process can be uninstalled in the Control Panel. There is no information about the author of the file. BlueSoleilCS.exe is able to monitor applications. Therefore the technical security rating is 32% dangerous; however you should also read the user reviews.
    If there are any problems with BlueSoleilCS.exe, you can do the following:
    1) uninstall the associated program (Start > Control Panel > Add/Remove programs > Bluesoleil or Ralink Bluetooth
    okay I'll try that. Thanks!
      My System SpecsSystem Spec

  6. #6


    Okay,
    1_Press + R and type regedit.exe in Run dialog box. It will open Registry Editor and Click OK.
    2_Go to the given location:HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
    3_From the left pane of this registry location, get the rights of Windows key by using RegOwnershipEx(RegOwnershipEx : Handy Freeware For Taking Ownership Of Registry Keys - Kapil Sparks)
    4_Now click on the Windows key present in the left pane and in the right pane find the registry string (REG_SZ) named Load as given in the above screenshot. The main cause of this error is Value data of this registry. So delete it (Right click on the Load and select Delete). Exit from the Registry Editor and restart the system.
    That should help and if something is unclear just tell me and am here .
      My System SpecsSystem Spec

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