eric7166
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Ever since March 12th, 6pm, explorer.exe on my Windows 8.1 computer has been crashing about every 2 hours (or occasionally longer). I first explored the event logs, and found that every crash has (approximately) the same crash log. Here is the first:
A few of the <Data> fields change, as well as the timestamps, and the <Binary> field maps to "U.n.k.n.o.w.n.....". Also, sometimes "explorer.exe" is in all lowercase, sometimes not.
Prior to each crash, explorer.exe's CPU usage will go up to about 15% every time I interact with the taskbar, then go back down to zero if I do nothing (and back up to 15% on the next click, etc.), until eventually it hangs. It's worth noting that even when the taskbar hangs, I can still use any open Explorer windows just fine, until the actual crash.
I went back through my installed programs to see if anything had been installed recently. My previous restore point was for March 8th, so nothing major had been installed after that. I installed the game Cities: Skylines on the 10th of March (and didn't use my computer on the 11th). I hardly think this is related, though.
I also noticed that CCleaner listed "Microsoft OneDrive" as being installed on the 12th, probably via some Windows Update package. I thought this might be related after some Googling which told me that Explorer crashes are usually caused by shell scripts. I attempted to perform an uninstall via CCleaner, but it seems that it just removed it from the list. It didn't give me an uninstall prompt, but the OneDrive entry is now missing from the list of installed programs.
None of my storage drives are full, and I haven't been over 50% memory usage or anything to cause that kind of crash.
Is it possible that OneDrive is causing this? How can I check for sure? And if not, how do I figure out what is causing this so I can fix it?
Code:
Log Name: Application
Source: Application Hang
Date: 3/12/2015 6:05:59 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Eric-PC
Description:
The program Explorer.EXE version 6.3.9600.17667 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1624
Start Time: 01d05cde63b1f5e1
Termination Time: 0
Application Path: C:\Windows\Explorer.EXE
Report Id: 897de8e2-c914-11e4-8277-74d435e7fd44
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-13T00:05:59.000000000Z" />
<EventRecordID>20872</EventRecordID>
<Channel>Application</Channel>
<Computer>Eric-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.3.9600.17667</Data>
<Data>1624</Data>
<Data>01d05cde63b1f5e1</Data>
<Data>0</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>897de8e2-c914-11e4-8277-74d435e7fd44</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
A few of the <Data> fields change, as well as the timestamps, and the <Binary> field maps to "U.n.k.n.o.w.n.....". Also, sometimes "explorer.exe" is in all lowercase, sometimes not.
Prior to each crash, explorer.exe's CPU usage will go up to about 15% every time I interact with the taskbar, then go back down to zero if I do nothing (and back up to 15% on the next click, etc.), until eventually it hangs. It's worth noting that even when the taskbar hangs, I can still use any open Explorer windows just fine, until the actual crash.
I went back through my installed programs to see if anything had been installed recently. My previous restore point was for March 8th, so nothing major had been installed after that. I installed the game Cities: Skylines on the 10th of March (and didn't use my computer on the 11th). I hardly think this is related, though.
I also noticed that CCleaner listed "Microsoft OneDrive" as being installed on the 12th, probably via some Windows Update package. I thought this might be related after some Googling which told me that Explorer crashes are usually caused by shell scripts. I attempted to perform an uninstall via CCleaner, but it seems that it just removed it from the list. It didn't give me an uninstall prompt, but the OneDrive entry is now missing from the list of installed programs.
None of my storage drives are full, and I haven't been over 50% memory usage or anything to cause that kind of crash.
Is it possible that OneDrive is causing this? How can I check for sure? And if not, how do I figure out what is causing this so I can fix it?
My Computer
System One
-
- OS
- Windows 8.1 x64
- Computer type
- PC/Desktop
- Memory
- 32 GB
- Graphics Card(s)
- 2x nVidia GTX 760 SLI
- Monitor(s) Displays
- 3