Windows 8 and 8.1 Forums


Windows 8.1 explorer.exe suddenly crashing about every 2hr

  1. #11


    Posts : 7
    Windows 8.1 x64


    Quote Originally Posted by WeakTea View Post
    I'm surpised that didn't work.

    Just to be certain: you extracted the hotfix and executed Windows8.1-KB3048778-x64.msu, correct?
    You might also try disabling fast startup in Power Options, and perform a full, complete shutdown and restart.
    Yup, that's what I did.

    I may try the fast boot disabling to see if the hot fix worked, but, in the end, uninstalling the Google Japanese IME worked. I didn't experience any crashing yesterday after doing so. Perhaps the hotfix doesn't work for the Google IME?

    Either way, this is solved now. Big thanks to @WeakTea! I may post back here if I ever get the IME and Explorer working in harmony again.

      My System SpecsSystem Spec

  2. #12


    Posts : 4
    Windows 8.1 64-bit


    Quote Originally Posted by Erikku View Post
    Perhaps the hotfix doesn't work for the Google IME?
    For what it's worth, I also use the Google Japanese IME extensively, but I've had zero crashes since applying the hotfix. So it should be possible to get them working together again.

    At any rate, I'm glad you found a workable solution. This was a nasty issue, very difficult to diagnose.

    それじゃ、またね。
      My System SpecsSystem Spec

  3. #13


    Posts : 2
    win8.1 pro


    Hi our company had same problem and there are like 30 PCs util today I noticed all have chinese(sogou) input installed, I'm testing if this hotfix works for chinese IME. My pc has also chinese input (google pinyin), but it is not affected, seems the KB3033889 only affect certain input methods softwares
      My System SpecsSystem Spec

  4. #14


    Posts : 4
    Windows 8.1 64-bit


    The current hotfix only mentions Japanese and Korean IMEs, so if it doesn't work, you should probably ask Microsoft for a new fix. If this problem affects Japanese, Korean, and Chinese IMEs, that's potentially millions of affected PCs.

    Good luck!
      My System SpecsSystem Spec

  5. #15


    Posts : 2
    win8.1 pro


    Quote Originally Posted by WeakTea View Post
    The current hotfix only mentions Japanese and Korean IMEs, so if it doesn't work, you should probably ask Microsoft for a new fix. If this problem affects Japanese, Korean, and Chinese IMEs, that's potentially millions of affected PCs.

    Good luck!
    logic behind Chinese/korean/Japanese input are the same, I tested the hotfix, indeed fixed the problem, it's been 48 hours withou a crash!

    thanks
      My System SpecsSystem Spec

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