Windows 8 and 8.1 Forums


Drop in performance/ mouse stuttering after about 20 min

  1. #31


    I love online forums, although it's taken some hunting around to find the right threads!! I'm bitten by the same bug: Five month old Acer Aspire, wired mouse (not the problem), NIS (not the problem). Stopped the Intel Access service per other suggestions here - bingo.
    Here's some info about the service:
    https://support.lenovo.com/us/en/downloads/ds102424
    Ironically, or not, my Ethernet cable quit about the same time that update happened and I had to replace it.
    Thanks. Guess we stay tuned to find out what happens next ...

      My System SpecsSystem Spec

  2. #32


    Had the same problem and ending that intel access service task lagging stopped. Will be watching this thread for more information about this problem.
      My System SpecsSystem Spec

  3. #33


    had the same problem, just want to say thanks to don for posting the solution, life saver
      My System SpecsSystem Spec

  4. #34


    Registered to the forums to say I also am having this issue. I was scared thinking it was hardware or a virus/malware, but after scanning a few times with avast and malwarebytes, with no infection (havent for years) it was clear this was the cuplrit after the update, I hope there is a fix. Had to end process of this for top performance.
      My System SpecsSystem Spec

  5. #35


    Posts : 3
    Window 8.1


    I registered just to say that I'm having the same issue, and end the IntelTechnologyAccessService in task Mang. it worked indeed. waiting for the official solution!

    Thanks guys
      My System SpecsSystem Spec

  6. #36


    Posts : 2
    MS 8


    I just registert to this forum, only to say that I have the same issue, glad to hear I'm not alone. Thanks all for the replys and input so far. I will keep an eye on how what why if anyone knows a longterm solution, I'm all ears.
      My System SpecsSystem Spec

  7. #37


    Posts : 1
    Windows 8.1


    Hello,

    I've just registered specifically to comment on this, as I think others have done. This was exactly the problem for me. It was bad when I used the mouse, it was worse when I used the touchscreen. This Intel Technology Access Process was using almost 1.25 of 8 GB of memory and as soon as I ended the process, the computer started working again. And yes, this only started after the latest Windows update March 2015. I don't know what it's supposed to do, which is always fun when you have to end a process, but getting rid of it worked and nothing else currently appears to be effected by its lack.

    Best advice: task manager, end that process.

    Thank you everyone who responded earlier and confirmed my concerns and the solution!
      My System SpecsSystem Spec

  8. #38


    Posts : 2
    MS 8


    Hey tmhoush, I just wanted to let you know that for me that proccess gives me the same issues but like only uses 0% proccessorcapacity so I doubt it has anything to do with howmuch it uses/needs but interferes no matter what
      My System SpecsSystem Spec

  9. #39


    Posts : 1
    Windows 8.1


    Same problem here - the process seems to gradually consume more and more CPU and memory. After using end task to kill it, the process does restart itself but seems to behave itself - which probably explains why there are no side effects. But having just replaced my Vista PC to be rid of such issues, it is very annoying to already be experiencing instability. Hope Microsoft/Intel get this sorted soon.
      My System SpecsSystem Spec

  10. #40


    Posts : 1
    Windows 8.1


    I got the same problem! I came to me for 2 days ago! After a while i see FPS drop when moving my mouse. The sound also dissapears and music almost stops( computer going in slowmotion). It appears even when i have none program activated. When i change mouse it is fine in a few minutes then it comes back.

    I bought this gaming pc for 2 months ago and it has been working fine till now! CPU 3.2 ghz, nvidia geforce GTX760
      My System SpecsSystem Spec

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