Windows 8 and 8.1 Forums


Can't boot, can't reinstall, can't repair (locked drive)

  1. #1


    Madrid, Spain
    Posts : 228
    Windows 8.1 x64

    Can't boot, can't reinstall, can't repair (locked drive)


    I had W10 in another partition, it updated and my laptop got on fire at very high temperature.

    I went to W8.1 and it also updated and also started to overheat.

    I removed all updates installations and still was very hot.

    So I decided to format W10 and with EasyBCD to fix the boot, but it didn't work. On reboot, it failed and remained totally black without any message or nothing. Just black.

    So I tried to repair, recover and reinstall from my W8.1 and my W10 USB sticks, but nothing worked saying that the drive is locked.

    I tried to follow a YouTube tutorial to solve it but failed on the MS-DOS at the very last instruction.

    Does anyone know what I can do? I think that the laptop is broken again and needs to be sent again to Asus for the overheating, but I can't send it without the boot, they will say I caused the damage.

    Thanks.

      My System SpecsSystem Spec

  2. #2


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    I would say that is a hardware problem. Your cooling does not seem to work to specifications. I would send it in and explain what happened.
      My System SpecsSystem Spec

  3. #3


    Madrid, Spain
    Posts : 228
    Windows 8.1 x64


    I guess so, but the fact of getting hot right after the updates is suspicious.

    Isn't it?

    Many thanks.
      My System SpecsSystem Spec

  4. #4


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    An update should not make any difference per se. But when the updates are done, the system works hard and builds up heat. If that is not properly evacuated (e.g. fan failure or similar) then you see a surge in the heat.
      My System SpecsSystem Spec

  5. #5


    Madrid, Spain
    Posts : 228
    Windows 8.1 x64


    Quote Originally Posted by whs View Post
    An update should not make any difference per se. But when the updates are done, the system works hard and builds up heat. If that is not properly evacuated (e.g. fan failure or similar) then you see a surge in the heat.
    Depends. Sometimes it does and many people share the same problem. I've sen it a few times since I got that terrible laptop which seems to have very incompatible hardware with drivers.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,690
    Windows 3.1 > Windows 10


    two possible options > boot from setup media > at install screen > hit F10 to bring up cmd prompt
    type> Dism /image:C:\ /cleanup-image /revertpendingactions

    or to clean install
    type> diskpart
    type> select disk 0
    type> clean
    close prompt and continue with setup
      My System SpecsSystem Spec

  7. #7


    Madrid, Spain
    Posts : 228
    Windows 8.1 x64


    Quote Originally Posted by KYHI View Post
    two possible options > boot from setup media > at install screen > hit F10 to bring up cmd prompt
    type> Dism /image:C:\ /cleanup-image /revertpendingactions

    or to clean install
    type> diskpart
    type> select disk 0
    type> clean
    close prompt and continue with setup
    Thanks a lot.

    The first suggestion gave me an error. The second worked and I now can install Windows.

    However, at around 75% installation, it stops and the laptop switches off and when on it won't continue the installation.

    Something is very badly damaged. It still feels hot but not so hot as to turn off the laptop.

    I had never seen something like this before, installation interrupted two times at 75% (of the second section, the first section completes at 100%).

    Any ideas?
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    How long have you had this laptop? Is it still under warranty? If it's continuously and repeatedly overheating you need to address that first. The motherboard or CPU may already be damaged.
      My System SpecsSystem Spec

  9. #9


    Austin TX metro area
    Posts : 640
    Windows 7 Pro 64bit [MS blue-disk set]


    Consider getting and using an external usb-powered notebook cooling assembly, either with twin fans or one fan. My older Acer runs hot if no external fan. Especially the proc area. Now, I can work all day and no more sudden shutdowns.
      My System SpecsSystem Spec

  10. #10


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    Quote Originally Posted by RolandJS View Post
    Consider getting and using an external usb-powered notebook cooling assembly, either with twin fans or one fan. My older Acer runs hot if no external fan. Especially the proc area. Now, I can work all day and no more sudden shutdowns.
    I have 2 of those. One with USB power and the other with wall power. The wall powered one works better.
      My System SpecsSystem Spec

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Can't boot, can't reinstall, can't repair (locked drive)
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