Windows 8 and 8.1 Forums


Help! No keyboard/mouse on 8.1 and rootkit alert!

  1. #1


    Brazil
    Posts : 32
    Windows 8.1

    Help! No keyboard/mouse on 8.1 and rootkit alert!


    Last Saturday I checked for new drivers with DriverMax Pro and started to download/install updates for two Intel-related devices (can't remember which they were now).

    At a certain point of the installation of these new drivers Windows warned that the program had stopped working and offered the options "Check online for a solution and close the program" and "Close the program".

    To my surprise, Windows 8.1 itself was frozen too... So I pressed the power button to turn the PC off. Then I turned it on again just to find the keyboard and mouse not working after the SO starts–they're OK while booting, only when Windows starts they go away.

    But things got worse after I tried another turn off/turn on move: UnHackMe showed a warning about the Vanquish rootkit!

    Please, help me!
    Last edited by Paultx; 09 Mar 2015 at 13:12.

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    A nasty one.

    You will have to download and burn a Windows 8.1 ISO on another computer to use to reinstall Windows.
    Windows 8 and Windows 8.1 ISO - Download or Create
      My System SpecsSystem Spec

  3. #3


    Posts : 2,690
    Windows 3.1 > Windows 10


    DriverMax Pro

    I would not even consider that a reliable source..
      My System SpecsSystem Spec

  4. #4


    Brazil
    Posts : 32
    Windows 8.1


    Quote Originally Posted by KYHI View Post
    DriverMax Pro

    I would not even consider that a reliable source..
    Well, I've been using it since 2009 and never had any problem.
    As to the case in question, it's not clear to me whether the problem was caused by the drivers updates or by the detected rootkit.
      My System SpecsSystem Spec

  5. #5


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Paultx,

    Win8.1 is better at determining the best drivers for your machine - Windows Update offers drivers in the optional section. There's no longer the need to use 3rd party driver finders - each release of Windows since Vista has gotten better at this and MS finally had enough and made Win8.1 Driver aware. More to the point - MS tests all drivers in their lab to ensure that they work and only offers drivers that do work.

    The fact that you've used DriverMax since 2009 doesn't change this - it only shows that you continue to use an unnecessary 3rd party utility. Win8.1 is not Vista or Win7 - it's superior in many ways.

    UnHackme states that it will detect and remove Vanquish. I don't know if the trial version actually does anything or just reports what it finds. If you paid for it, it sounds as though it would do the job of removing vanquish, but I've never heard of it before ... so again 3rd party utilities are questionable.

    Double check your machine with these malware scanners:

    Kaspersky TDSSKiller: Detect / Repair TDSS Rootkits - Windows 7 Help Forums
    When you get to Step 7 Analyze, you might need help. Post the TDSSKiller log as described in Step 10 - you're not done yet, the suspicious files are still on your machine and need to be analyzed and if they are malicious, they need to be removed.

    Malwarebytes Anti-Malware Free - Windows 7 Help Forums
    Before scanning in Step 6, change the setting so include rootkit detection

    Click image for larger version

    Rootkits are very difficult to eradicate and many malware experts consider a clean install the only way to fix them.
      My System SpecsSystem Spec

  6. #6


    Brazil
    Posts : 32
    Windows 8.1


    Slartybart, I very much appreciate your considerations and suggestions, but first I need to know if there is some way to access the Windows 8.1 system from a removable medium so I can try to do a system restore to a state previous to the problem.

    I created a recovery drive following this tutorial: Recovery Drive - Create with USB Flash Drive in Windows 8. But TNA, since when I got to Troubleshoot > Advanced Options > System Restore I was asked to choose an OS to continue, but I couldn't find any way to make that choice.

    The closer I got to that was at some point–and I don't know how–I was able to access (from that very same USB flash drive) a menu to choose which of the two OS versions to start: Windows 8.1 and Windows 10 Preview. I started the latter and the keyboard and the mouse worked OK.

    I made some research and found this Hiren's BootCD but, honestly, I have no idea how to use it, or if it would work for my problem.

    To make things more clear, what's happening is: I have access to the boot area, I can change BIOS settings and stuff. But once the MS logo appears and exactly at the moment that circular progress animation starts the keyboard and the mouse are turned off, so I see 8.1 start (I set it to skip the password) and load in all its glory... but I can't use it!

    Which means I can't use anything from within the OS.
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I use DriverMax Pro & like it.
    I have no aversion to "third party" programs.
    I find them useful.

    I would never trust Microsoft to pick a driver for me.
    I did in the past & the results were poor to say the least.

    With DriverMax if a driver is no good it will revert to the older driver & offer other drivers.

    As far as recovery goes, Microsoft is clumsy & stupid, IMO.
    I use Macrium Standard version.
    Easy to use & works good.

    Rant's over.
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    If you ever get it to boot here is a good tool to try: Trend Micro Software Download Center

    You can make a boot disc using Macrium Reflect.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by Paultx View Post
    Quote Originally Posted by KYHI View Post
    DriverMax Pro

    I would not even consider that a reliable source..
    Well, I've been using it since 2009 and never had any problem.
    As to the case in question, it's not clear to me whether the problem was caused by the drivers updates or by the detected rootkit.
    You don't think there related?
    Most of us would only download driver from computer manufactures support website or specific hardware website support.

    What were you running for AV And Anti Malware.
      My System SpecsSystem Spec

  10. #10


    Brazil
    Posts : 32
    Windows 8.1


    Quote Originally Posted by Clintlgm View Post
    Quote Originally Posted by Paultx View Post
    Quote Originally Posted by KYHI View Post
    DriverMax Pro

    I would not even consider that a reliable source..
    Well, I've been using it since 2009 and never had any problem.
    As to the case in question, it's not clear to me whether the problem was caused by the drivers updates or by the detected rootkit.
    You don't think there related?
    Most of us would only download driver from computer manufactures support website or specific hardware website support.

    What were you running for AV And Anti Malware.
    AVG Internet Security 2015 (not the free version, but one year subscription).
    I also have UnHackMe installed and running and every now and then I run SUPERAntiSpyware Portable Scanner.
      My System SpecsSystem Spec

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